Amritpal Kaur
Anchorage,AK
Summary
Versatile and results-driven professional with extensive experience in sales and marketing management at Bombay Restaurants. Excelled in developing strategic partnerships, enhancing customer satisfaction, and driving growth with effective project planning and strong interpersonal skills. Proven ability to lead teams and manage multiple tasks, demonstrating a commitment to excellence and a 20% increase in profitability through cost management and operational strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Marketing Manager
Bombay Restaurants
Anchorage, AK
04.2024 - Current
- Created and managed budgets for sales and marketing initiatives.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Analyzed competitor activities in the market and identified opportunities for growth.
- Developed partnerships with external organizations for joint promotions or collaborations.
Sales Coordinator
Lakefront Anchorage
08.2023 - 04.2024
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Assisted in developing new business proposals for potential customers.
- Coordinated travel arrangements for sales representatives as needed.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
General Manager
Bombay Deluxe
10.2021 - 07.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
FOH Manager
Bombay Deluxe
11.2020 - 10.2021
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Server
Bombay Deluxe
03.2020 - 11.2020
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
F&B Trainee
Hilton Anchorage
10.2018 - 10.2019
- Host
- Cashier
- Barista
- Room service attendee
- Server
Education
B.Sc - Airlines,Tourism,Hospitality
Lovely Professional University
Phagwara, Punjab2018
High School Diploma -
PSEB
Punjab India07.2015
Skills
- Ability to work in team and handle multiple tasks
- Possess good management and organizational skills
- Good motivator, enthusiastic and open to learn new ideas
- Working under deadlines and strongly adaptable
- Effective communication & inter-personal skills
- Excellent in MS Word, MS Excel, MS Power Point etc
- English, Hindi, Punjabi
- Project Planning
Accomplishments
- Awarded in Dance Competition, General Knowledge
- Hong Kong Certification Course
- Attended workshop on “Global Distribution System”, LPU, 2017
- Attended workshop on “Computerized Hotel Reservation”, LPU, 2016
- Completed industrial training for 6 months with Best Western Hotel in NAKODER, PUNJAB.
Certification
- ServSafe Certification
- TIPS Alcohol Certification
- Food Handlers Card Anchorage
References
References available upon request.
Timeline
Sales and Marketing Manager
Bombay Restaurants
04.2024 - Current
Sales Coordinator
Lakefront Anchorage
08.2023 - 04.2024
General Manager
Bombay Deluxe
10.2021 - 07.2023
FOH Manager
Bombay Deluxe
11.2020 - 10.2021
Server
Bombay Deluxe
03.2020 - 11.2020
F&B Trainee
Hilton Anchorage
10.2018 - 10.2019
B.Sc - Airlines,Tourism,Hospitality
Lovely Professional University
High School Diploma -
PSEB