Summary
Overview
Work History
Education
Skills
Key Deliverables
Knowledgepurview
Personal Information
Technicalcertifications
Timeline
Generic

RISHIKESH DARWADE

Specialist Network Technology Support
Hyderabad,Telengana

Summary

Seeking senior level assignments in IT Network designing and Implementation with a high technology-oriented organisation.

A Technocrat with nearly 20 years of total and 16 years of experience in the areas of Network designing, implementation & management, System Administration and Technical Support. Proficient in managing large Networks. Administration and Maintenance on multiple platforms. Comprehensive experience in Cisco, Juniper, Aruba, HP, Brocade devices as well as LAN/WLAN/WAN technologies. Handson experience of Switching/Routing and network security. Efficient in troubleshooting and providing problem resolution of elusive customer network difficulties. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly & utilising the same in a productive manner.

Overview

4
4
years of professional experience

Work History

Service Assurance L3 on SD-WAN Velo support

AT&T Internal
  • I was engaged to work on SD-WAN related incidents along with the LAN/WAN designing and implementation projects for clients across Asia and US
  • The role of SA escalation includes to work and troubleshot issues over VeloCloud SD-WAN by working on the dedicated orchestrator
  • The role requires to work on proactive and re-active incidents.

Technical Specialist Professional Services

IBM (IGA) US/Canada.
  • Worked as Specialist Engineer on Projects and activities initiated by IBM for sites at North America and Canada
  • IBM initiates a project in form of GeCEP requesting an assignment of Technical Engineer
  • I work with AT&T/IBM Project manager and propose the technical solutions, design, implementation plans etc
  • Upon approval raising and implementing the changes was also in the scope
  • Job includes working on multi-vendor hardware but not limited to Cisco, Juniper, Brocades, Aruba, HPE
  • Job also requires engagement of other teams and local site engineers.

Technical Specialist Network Services

DXC Technologies Australia/New Zealand.
  • A L3 Technician managing the Data network of DXCi ANZ, the network includes two Data Centres and 17 local sites in Australia and New Zealand
  • The role was to handle the day-to-day operations, escalations, and changes
  • I was also included in projects activities for designing and implementation of new infrastructure and then managing the operations once the new site comes to production
  • For this account I have worked on multi-vendor environment, I was engaged into troubleshooting the LAN/WAN issues and performing the software/device upgrades.

Senior Associate Network Services

BHP Billiton and South 32 Australia.
  • Worked as a L3 technician to manage the routine escalations/issues reported regarding the infrastructure at two data centres and 14 local sites
  • The job includes providing Level 3 operation support for the issues reports on LAN/WLAN/WAN devices at DC’s, Local Offices and Mine Sites
  • Handling escalation, SRT’s and providing the RCAs was also part of my role
  • The job included but not limited to work on Incidents, Service Request, Work Orders and Changes for the issues related to Switching, F5 load-balancers, Access Points and WAN accelerators
  • Providing on call support for high priority issues outside the working hours and working with field service engineers and vendors etc
  • Was also part of my job.

Technical Support Officer

Converges India Services Pvt. Ltd.
  • Providing technical support and hardcore trouble shooting for Microsoft Office applications and Outlook Express to the North American customers
  • Involving in installing and basic trouble shooting for Word, Excel, Power Point, Access, etc
  • Executing responsibilities for hardcore troubleshooting for Outlook, Outlook Express and Windows Mail on Microsoft easy assist.

Network Administrator

Binary Careers
  • Configuring Cisco Routers with basic Router Configuration
  • Handling normal maintenance and checking of all the servers and routers installed
  • Installing and configuring of Switches
  • Managing overall administration of LAN gear, Configuration, and maintenance of MS Office/Outlook
  • Maintaining Operating Systems, Application Software, Anti-Viruses & Hardware.

Network Administrator

Central Computers & Technologies
  • The deliverables for the project involved configuring: Access Control List on Cisco Router to permit and deny FTP, HTTP & Telnet Access for specified networks
  • Configuring VLANs, VTP domain & STP features across Cisco Switches.

Installation and Service Engineer

Royal Power System
  • Assembling and installing of Inverters and UPS from 750 watts to 2.5 KV
  • Testing of various new products for access control system, home automation, CCTV etc
  • Installing and commissioning of the Access Control System, CCTV System, Door-Interlocking Systems, and Multiplexer
  • Handling activities of workers for various sites.

Specialist Network Technology Support

AT&T communications India Pvt. Ltd.
4 2013
  • For Kyndryl, I am working as a service delivery engineer
  • The job includes working on infrastructure changes as well as designing and implementation of new projects initiated by client
  • Infrastructure changes on the network devices installed at Data Centres in Asia-Pac and AMS region majorly but not limited to Cisco Nexus, Cisco ASR’s, F5 load balancers and AVI - NSX Advanced Load Balancer.

Lead Infrastructure Engineer. (L2/L3)

Mphasis an HP Company.
12.2010 - 04.2013
  • Managing the network of Data Centre at Phoenix Arizona and Remote offices over globe the job included High- and Low-Level Design & Documentation, Network Implementation, Planning, Coordination, and timely provisioning of networking devices
  • Involved in the meetings to meet the client requirement for the projects
  • Configuration & Troubleshooting of Switching/Routing issues
  • Creating change scripts which involves configuration, test and back out plan and implementing the same upon CAB approvals
  • Adhering project SLA by resolving network related issues and incidents in a timely manner
  • F5 Load balancer (BIGIP-LTM) version upgrade, creation of VIP, SSL Client Profile, Pool, Health monitor and certificate renewal/testing etc
  • Site-to-Site VPN configuration on Cisco ASA
  • Creating/Updating firewall policies on Checkpoint as per the client requirement
  • Job also includes dealing with vendors, ISP’s etc.

Specialist Network

HCL Comnet limited
07.2009 - 12.2010
  • Monitoring the networking devices of more than 26 Data Centres with around 16,000 network devices of Microsoft property
  • Job includes L1/L2 troubleshooting and resolving the issues related to LAN/WAN link, Frame-Relay Circuit, HSRP/VRRP state change, Edge & Core Routers/Switches, Interface/Processor Utilization, Device down/re-load, OSPF/BGP session down, Spanning Tree, Network Outage/Maintenance etc
  • Troubleshooting done by remote login to all kind of high-end devices of Juniper, Cisco, F5 Load Balancers, etc
  • Creating cases and assigning the priorities also troubleshooting and resolving 95% of issues or escalating and engaging the relative team to fix it ASAP
  • Job also includes dealing with vendors (Cisco, F5, Juniper, and Broadcom) and co-ordinating with other teams for replacement of a part of device.

Education

No Degree - Electronics And Communications Engineering

Institute of Engineers
04.2001 -

Diploma in Electronics & Tele-communication engineering - undefined

G.H. Raisoni College of Engineering, Nagpur

10+2 (science stream) - undefined

Sindhu Mahavidayala, Nagpur

Skills

  • Extensive troubleshooting on LAN/WLAN/WAN issues – on hardware of Cisco IOS Switches and Routers, Brocades VDX, Aruba, Juniper, HP/3Com etc

  • IOS upgrade on Cisco switches/Routers and F5 Load-balancers

  • Troubleshooting issues on F5 load balancers, Cisco/Aruba WLAN controller/WAP, Riverbed Steelhead, etc

  • Network designing/implementation and handling escalations

  • Problem-Solving

  • Teamwork and Collaboration

  • De Escalation Tactics

  • Loss prevention strategies

  • Incident documentation

  • Problem-solving abilities

  • Multitasking

  • Excellent Communication

  • Decision-Making

  • Self Motivation

  • Time management abilities

Key Deliverables

Mapping business requirements and providing customised networking solutions involving finalisation of product specifications and selection of appropriate techniques., On call support for high priority network faults, analysing the faults through root-cause analysis and suggesting technical solutions for overcoming the same. Coordinating with the network operations team to transmit accurate customer requirements and concerns.

Knowledgepurview

Cisco LAN/WAN Technologies, Ethernet, TCP/IP, ARP, VLAN, PVLAN, VTP, LACP, CDP, LLDP, Switching/Bridging, STP, RSTP, MSTP, VRRP/HSRP/GLBP, Cisco Express Forwarding, Subnetting, Telnet/SSH, IGRP, SNMP, VC, Static Routing, Inter VLAN Routing, 802.1X, RIP/RIP2, EIGRP, OSPF, BGP, MPLS, Firewall (Checkpoint/ASA), AAA, VPN/L2TP, Multicasting, Wireless Access Point, F5 Load Balancers, Steelhead/Riverbeds, Nexus 5k/7K, SD-WAN, etc., Ethereal, Wireshark etc., DHCP, DNS, RADIUS, MS Office/Outlook, WINS

Personal Information

  • Passport Number: X6027845
  • Date of Birth: 05/31/1980
  • Marital Status: Married

Technicalcertifications

  • CCNA 640-802 (Cisco Certified Network Associate), CSCO11421078, MM/DD/YY
  • CCNA 640-802 (Cisco Certified Network Associate), CSCO12314522, MM/DD/YY
  • JNCIA-EX (Associate, Enterprise Switching), JPR49718, MM/DD/YY
  • CCNP 300-115 (Switch), MM/DD/YY
  • Attempted 300-415 - Implementing Cisco SD-WAN Solutions, MM/DD/YY

Timeline

Lead Infrastructure Engineer. (L2/L3)

Mphasis an HP Company.
12.2010 - 04.2013

Specialist Network

HCL Comnet limited
07.2009 - 12.2010

No Degree - Electronics And Communications Engineering

Institute of Engineers
04.2001 -

Service Assurance L3 on SD-WAN Velo support

AT&T Internal

Technical Specialist Professional Services

IBM (IGA) US/Canada.

Technical Specialist Network Services

DXC Technologies Australia/New Zealand.

Senior Associate Network Services

BHP Billiton and South 32 Australia.

Technical Support Officer

Converges India Services Pvt. Ltd.

Network Administrator

Binary Careers

Network Administrator

Central Computers & Technologies

Installation and Service Engineer

Royal Power System

Specialist Network Technology Support

AT&T communications India Pvt. Ltd.
4 2013

Diploma in Electronics & Tele-communication engineering - undefined

G.H. Raisoni College of Engineering, Nagpur

10+2 (science stream) - undefined

Sindhu Mahavidayala, Nagpur

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