Rishona Banks
Bowie,MD
Summary
Driven and customer-centric professional adept at maintaining composure in high-pressure environments and delivering exceptional service. Offers skills with CRM systems. Seeking to leverage the administrative and customer excellence experiences into a role that demands outstanding service and multitasking abilities. Eager to uplift and maintain customer satisfaction to contribute to companies' success.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Absolute Care Staffing Health Agency
11.2022 - 12.2023
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments 20%.
Administrative Assistant
Jahn Corporation
01.2021 - 11.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed department budgets and generated financial reports for management review.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Call Center Representative
Ashley HomeStores
07.2019 - 01.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Great Mills High School
Great Mills, MD06.2018
Skills
- Proficient in Excel and Word for organizing and managing data
- Exceptionally organized and detail-oriented
- Growth-oriented mindset fostering possibilities and solutions
- Demonstrating integrity and professionalism in all tasks and interactions
- Critical Thinking
- Team player with a positive and winning attitude
- Capable and eager to learn new technical tools
- Typing 65WPM
- Data Entry
- Multitasking and Prioritization
- CRM Software
- De-escalation and Problem solving techniques
- Active Listening
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Increased office productivity 30% by implementing numerous process improvements.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Multitasking - Successfully orchestrated a comprehensive office overhaul while simultaneously managing day-to-day administrative tasks.
Timeline
Receptionist Administrator
Absolute Care Staffing Health Agency
11.2022 - 12.2023
Administrative Assistant
Jahn Corporation
01.2021 - 11.2022
Call Center Representative
Ashley HomeStores
07.2019 - 01.2021
High School Diploma -
Great Mills High School
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