RISHONA HIGGINS
Fort Collins,CO
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
1
1
year of professional experience
Work History
Aquatics Janitor
Genesis Health Clubs
03.2024 - Current
- Assisted in maintenance of clean facilities, ensuring a healthy environment for patrons.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Consistently received positive feedback from patrons due to excellent communication skills and proactive problem-solving abilities.
- Conducted regular water quality checks to maintain optimal conditions for swimmers.
Health Club Attendant
Genesis Health Clubs
08.2023 - Current
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Greeted guests and escorted to correct treatment rooms.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
- Ensured gym members'' safety by regularly inspecting exercise machines for proper functioning and promptly addressing any issues.
- Provided personalized assistance to members with special needs or accommodations, fostering an inclusive environment for all.
- Reduced member complaints by quickly resolving facility issues such as broken equipment or cleanliness concerns.
- Assisted in training of new staff members, sharing expertise and knowledge to ensure seamless integration into team.
- Facilitated smooth transitions between scheduled activities by promptly setting up or breaking down spaces as needed.
- Assisted in increasing membership retention rates by providing exceptional customer service to all health club attendees.
- Contributed to a welcoming atmosphere by greeting members upon arrival and assisting with check-in processes.
- Improved overall efficiency by effectively coordinating guest services staff schedules according to peak times and anticipated needs.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
- Supported store operations by maintaining clean and organized store atmosphere.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Education
High School Diploma -
Colorado Early Colleges-Fort Collins
Fort Collins, CO05.2025
Associate of Applied Science - Automotive Technology
Front Range Community College
Fort Collins, CO05.2025
Skills
- Cleaning Expertise
- Restroom Care
- Customer service-focused
- Mopping Techniques
- Chemical Handling
- Skilled housekeeper
- MSDS knowledge
- Problem-Solving
Earned Employee of the month twice within the span of eight months
I had only worked at Genesis for 2 months when I was chosen by my managers and fellow co-workers for employee of the month. In February of 2023 I was granted employee of the month for a second time for my ability to interact with members in a positive way.
Timeline
Aquatics Janitor
Genesis Health Clubs
03.2024 - Current
Health Club Attendant
Genesis Health Clubs
08.2023 - Current
High School Diploma -
Colorado Early Colleges-Fort Collins
Associate of Applied Science - Automotive Technology
Front Range Community College
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