Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Risilda Myftarlli

Rocky River

Overview

14
14
years of professional experience

Work History

Sales Associate

Marshalls
Fairview
11.2024 - Current
  • Processed credit card transactions quickly and securely.
  • Provided accurate information about products, prices and services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Greeted customers to determine wants or needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Organized stockroom shelves according to size, color or style.
  • Attended weekly team meetings to review performance goals and objectives.
  • Placed special orders or called other stores to find desired items.
  • Worked with fellow sales team members to achieve group targets.
  • Recommended, selected and located merchandise based on customer desires.

Document specialist

Ricoh
Parma
11.2023 - 09.2024
  • Scanned hardcopy documents using high speed scanner and imaging software applications.
  • Performed quality control checks on scanned images prior to release into document management system.

Customer Service

Vodafone Albania
Tirane
12.2010 - 09.2021
  • Greeted customers and provided exceptional customer service.
  • Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
  • Resolved customer service issues promptly and courteously.
  • Managed daily operations of customer service center, including staff scheduling and customer service.
  • Created reports summarizing customer service activities.
  • Attended to customer service issues.
  • Contributed to a positive customer service experience by providing excellent customer service skills.
  • Followed company policies regarding customer service standards.
  • Monitored KPIs and provided feedback on performance of CRM campaigns.
  • Assisted in setting up automated processes within the CRM system to improve customer experience.

Education

Bachelor -

Universiteti i Tiranes
Tirana, Albania
07.2010

Skills

  • Point of sale
  • Visual merchandising
  • Customer relationship management
  • Inventory management
  • Sales techniques
  • Product knowledge
  • Team collaboration
  • Customer service
  • Data entry
  • Effective communication
  • CRM management
  • Document management
  • Excellent communication
  • Multitasking
  • Complaint handling

Personal Information

  • Date of Birth: 06/22/88
  • Gender: Female
  • Nationality: Albanian
  • Driving License: A
  • Marital Status: Married
  • Place of Birth: Albania

Languages

English
Professional
Italian
Limited
Albanian
Native/ Bilingual

Timeline

Sales Associate

Marshalls
11.2024 - Current

Document specialist

Ricoh
11.2023 - 09.2024

Customer Service

Vodafone Albania
12.2010 - 09.2021

Bachelor -

Universiteti i Tiranes

Similar Profiles

CREATE PROFILE
Risilda Myftarlli