Risilda Myftarlli
Rocky River
Overview
14
14
years of professional experience
Work History
Sales Associate
Marshalls
Fairview
11.2024 - Current
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Greeted customers to determine wants or needs.
- Answered incoming telephone calls to provide store, products and services information.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Placed special orders or called other stores to find desired items.
- Worked with fellow sales team members to achieve group targets.
- Recommended, selected and located merchandise based on customer desires.
Document specialist
Ricoh
Parma
11.2023 - 09.2024
- Scanned hardcopy documents using high speed scanner and imaging software applications.
- Performed quality control checks on scanned images prior to release into document management system.
Customer Service
Vodafone Albania
Tirane
12.2010 - 09.2021
- Greeted customers and provided exceptional customer service.
- Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
- Resolved customer service issues promptly and courteously.
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Created reports summarizing customer service activities.
- Attended to customer service issues.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Followed company policies regarding customer service standards.
- Monitored KPIs and provided feedback on performance of CRM campaigns.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
Education
Bachelor -
Universiteti i Tiranes
Tirana, Albania07.2010
Skills
- Point of sale
- Visual merchandising
- Customer relationship management
- Inventory management
- Sales techniques
- Product knowledge
- Team collaboration
- Customer service
- Data entry
- Effective communication
- CRM management
- Document management
- Excellent communication
- Multitasking
- Complaint handling
Personal Information
- Date of Birth: 06/22/88
- Gender: Female
- Nationality: Albanian
- Driving License: A
- Marital Status: Married
- Place of Birth: Albania
Languages
English
Professional
Italian
Limited
Albanian
Native/ Bilingual
Timeline
Sales Associate
Marshalls
11.2024 - Current
Document specialist
Ricoh
11.2023 - 09.2024
Customer Service
Vodafone Albania
12.2010 - 09.2021
Bachelor -
Universiteti i Tiranes