RITA AGBO DEDE ODONKOR
Doha
Summary
ADMINISTRATIVE ASSISTANT
Multi- tasking and detailed oriented administrative assistant and customer relations individual with years of experience across different industries.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Administrative and Customer Service In-charge
Rejoice Ladies Salon And Spa
09.2023 - Current
- Attend to customer enquiries and review requirements to ensure operational function of the salon has capability in meeting service delivery.
- Customer management support includes after sales follow-ups to ensure customers requirements are fulfilled without delay.
- Organized weekly meetings with team members to set out strategies that will bring more customers and revenue.
Procurement and Administrative Assistant
Birim Central Municipal Assembly
01.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Executive
Toyota Ghana
01.2021 - 02.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Developed working relationships with internal and external customers while assisting with account management duties.
Administrative Intern
African World Airline
09.2017 - 12.2018
- Created and updated records and files to maintain document compliance.
- Entered data into system and accurately updated customer accounts.
- Offered technical support and troubleshot issues to enhance office productivity.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Marketing Executive
Imperial Home Real Estate
09.2015 - 08.2016
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Engaged, informed and supported staff on media and marketing outcomes.
- Launched marketing activities for new product lines and market penetration.
Education
BBA - Logistic And Supply Chain Management
Kwame Nkrumah University Of Science And Technology
Ghana, Kumasi11.2021
Diploma - Cabin Crew
Buckman Aviation
Ghana, Accra08.2017
Higher National Diploma - Marketing Management And Research
Koforidua Technical University
Ghana, Koforidua06.2015
High School in Business Management And General Art -
St. Margaret Mary
Ghana, Accra06.2012
Skills
- Collaboration and Adaptability
- Process Evaluations, bookkeeping
- Regulatory Filings and Compliance
- Scheduling and organization
- Customer service relation
- Microsoft office, word
- Strong work ethic
- Problem Solving, risk assessment
- Interpersonal communication skills and Time Management
Additional Information
References
Mr. Kwaku Prempeh
QHSE Engineer (Engineering Maintenance Company)
Tel. +97433705645/ +97450398429
Email: kwakuprempeh30@gmail.com
Timeline
Administrative and Customer Service In-charge
Rejoice Ladies Salon And Spa
09.2023 - Current
Procurement and Administrative Assistant
Birim Central Municipal Assembly
01.2022 - 07.2023
Customer Service Executive
Toyota Ghana
01.2021 - 02.2022
Administrative Intern
African World Airline
09.2017 - 12.2018
Marketing Executive
Imperial Home Real Estate
09.2015 - 08.2016
BBA - Logistic And Supply Chain Management
Kwame Nkrumah University Of Science And Technology
Diploma - Cabin Crew
Buckman Aviation
Higher National Diploma - Marketing Management And Research
Koforidua Technical University
High School in Business Management And General Art -
St. Margaret Mary
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