Rita Akerson
Inglis,FL
Summary
Dynamic customer service professional with experience at Circle K, excelling in active listening and critical thinking. Proven ability to resolve problems. Have worked in customer service for a long time.
Healthcare service professional with proven track record in patient communication and problem resolution, A strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills. Proven team collaborator with flexible approach to changing needs and skills in communication,problem solving and adaptability. Experience with handling patients inquiries and support in healthcare settings, and empathy to resolving issues.
Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery. I have been in healthcare field since 1996 and really have enjoyed it.
Overview
30
30
years of professional experience
7
7
Certification
Work History
Customer Service Representative
Circle K
02.2022 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Maintained accurate cash drawer, ensuring proper handling of transactions.
- Assisted in helping customers shop for specific items when needed.
- Stock store, trash inside and out taken to dumpster. Sweep and mop entire store.
Customer Service Representative
Circle K
06.2021 - 12.2021
Snow bird to florida for the winters.
waiting on customers and greeting everyone.
stocking shelves and keeping items filled.[Coffee products, drink cups and lids,straws etc.
floors swept and mopped and trash inside and out taking care of.
Volunteer Driver
Penquis Transportation
06.2015 - 08.2024
I drove clients to Dr. appointments, also to methadone clinics
Also took children with special needs [ Non verbal, autistic, handycap] to special schools.
Took clients to Boston Mass for doctors appointments at special hospitals.
Education
High School Diploma -
Dexter Regional High
Dexter, MESkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- CNA certificate- ME expired
- CRMA certificate- ME expired
- DSP certificate- ME expired
- MANDT certificate- ME expired
- Medical Terminology- ME expired
- Medical Coding and Billing- ME expired
Certification
CNA
CRMA
DSP
MANDT
MEDICAL TERMINOLOGY
CODING AND BILLING
Timeline
Customer Service Representative
Circle K
02.2022 - Current
Customer Service Representative
Circle K
06.2021 - 12.2021
Volunteer Driver
Penquis Transportation
06.2015 - 08.2024
High School Diploma -
Dexter Regional High