Summary
Overview
Work History
Education
Skills
Timeline
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Rita Allen

Pearland,TX

Summary

Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance . Hardworking and passionate individual with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Rural Mail Carrier

United States Postal Service, USPS
09.2007 - Current
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Delivered mail and minimum 100 packages daily to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Handled accurate cash payments for postage and incurred fees
  • Signed and received mail with signature requirements upon delivery and loading
  • Altered routes to accommodate changing conditions or road closures in delivery areas
  • Employed GPS and other navigational tools to find shortest routes to locations
  • Loaded and secured items in trucks to avoid damage to parcels during delivery
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs

Safety Coordinator

Metropolitan Transportation Authority
01.2006 - 09.2007
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recommended changes to company culture to improve safety and meet changing demands increase safety prevention by 10%.
  • Conducted safety audits and investigated plant quality issues.
  • Conducted investigations into incidents and reported on findings.
  • Recognized, documented, and advised on removal of hazards.
  • Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
  • Responded to any emergencies as instructed and with utmost efficiency
  • Liaised with management and employees enable smooth communication regarding safety procedures

Human Resources Administrator

CETCO Oilfield Services
01.2005 - 01.2006
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.

Account Receivables Specialist

JP Morgan Chase Bank
06.2002 - 01.2005
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Reviewed and managed over 100 accounts on monthly basis to assess aging and pursue collection of funds.
  • Monitored accounts to verify compliance with payment terms and schedules
  • Submitted cash and check deposits and generated cash receipts to record money received

Human Resources Assistant

Methodist Healthcare
05.1997 - 01.2002
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews over 50 applicants per week.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires manage over 100 new hires bi-weekly.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
  • Coordinated employee training programs to improve productivity and performance
  • Set up orientations and initial training for new employees
  • Tracked various statistics and kept detailed records to support human resources department

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
06.2005

Skills

  • Critical-thinking
  • Problem-solving
  • Dependable and Responsible
  • Oral and written communication
  • Leadership
  • Time Management
  • Computer Literate
  • Presentation competency
  • Quality Customer Service
  • Attention to detail
  • Process Improvement and Growth
  • Data Entry & Documentation

Timeline

Rural Mail Carrier

United States Postal Service, USPS
09.2007 - Current

Safety Coordinator

Metropolitan Transportation Authority
01.2006 - 09.2007

Human Resources Administrator

CETCO Oilfield Services
01.2005 - 01.2006

Account Receivables Specialist

JP Morgan Chase Bank
06.2002 - 01.2005

Human Resources Assistant

Methodist Healthcare
05.1997 - 01.2002

Bachelor of Science - Business Management

University of Phoenix

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Rita Allen