Rita Ambis
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer support Lead
WynnBET
05.2022 - 07.2023
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Worked within task management system to receive, manage and close support requests.
Box Office Associate
Mandalay Bay
08.2019 - 03.2020
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Created and maintained reports of sold tickets and payments received.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
Room Reservations
Primm
08.2017 - 07.2018
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Receptionist
Counseling Office
08.2011 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Supervisor
Johnny Rockets
01.2014 - 07.2017
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Advanced Diploma -
East Career & Technical Academy
Skills
- Microsoft Office
- Call Center Operations
- Good Listening Skills
- High-Volume Environments
- Written and Oral Communications
- Database Maintenance
- Customer Support
- Issue Identification
- Providing Feedback
- Complaint Resolution
- Corporate Policies and Procedures
- Customer Satisfaction
Timeline
Customer support Lead
WynnBET
05.2022 - 07.2023
Box Office Associate
Mandalay Bay
08.2019 - 03.2020
Room Reservations
Primm
08.2017 - 07.2018
Supervisor
Johnny Rockets
01.2014 - 07.2017
Receptionist
Counseling Office
08.2011 - 07.2018
Advanced Diploma -
East Career & Technical Academy
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