Rita Amerine

Answering multiple phone calls thru out the day, scheduling appointments for transportation for clients for pick up appointments. Dispatching drivers to different routes, doing the daily schedule for employees. Verifying clients for approval for transportation. Processing payroll for employees.

• Provided exceptional customer service to callers.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and clients to coordinate timely transportation to and from appointments.

• Doing paperwork for housekeepers for their daily tasks, getting their supplies ready.
• Taking and managing over 30 phone calls daily. Ordering supplies for housekeeping, taking reservations, and charging credit cards
• Payroll for employees, also processing reservations.
• Checking quests in when they arrive for their reservation.
• Managed time efficiently in order to complete all tasks within deadlines
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Worked effectively in fast-paced environments
• Excellent communication skills, both verbal and written
• Proved successful working within tight deadlines and fast-paced environment
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Completed schedules, shift reports, and other business documentation.

• Worked effectively in fast-paced environments
• Established workflow processes, monitored daily productivity, implemented modifications to improve overall performance of personnel
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Maintained computer, physical filing systems
• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Processed reservations online and also thru airbnb, vrbo listings
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Processed employees payroll