Rita Angione
Towaco,NJ
Summary
Experienced and multilingual global service manager with a proven track record in building cross-functional teams to create a competitive advantage for a nationally recognized service organization in the medical diagnostics field.
Accomplished VP of Global Customer Service with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Retired from professional career, currently seeking remote part-time contract consulting or project management support opportunities.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Vice President of Global Headquarter Support
Siemens Healthineers USA
01.2020 - 02.2024
- Developed and executed strategic restructuring of team to implement cost effective, quality focused solutions for our customers and the laboratory Diagnostics division of Siemens Healthineers.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Director, Global Headquarter Support
SIEMENS MEDICAL SOLUTIONS DIAGNOSTICS
04.2007 - 01.2020
- Direct third level support team of 60+ employees for all Siemens Diagnostics products providing quality technical expertise to Regions, Branches and internal business units
- Execute and promote best practices for technical support teams world wide, driving customer focus via processes, knowledge management and IT infrastructure
- Promote quality improvement in existing and future products in collaboration with Serviceability and Product Support Teams
- Strategically re-designed the structure of Immuno/Chemistry headquarters support teams leveraging existing resources to increase capacity of product knowledge
- Developed and implemented phases of cross-training and processes for bi-locational support teams
- Initiated and promoted newly established support processes between Regional Support Teams and Global Headquarter Support by facilitating workshops
- Promoted integration of diagnostic support teams within Global Headquarter Support and in conjunction with Regional Support teams by creating cross-functional project teams for Knowledge Management Database development
- Created detailed requirements and facilitated implementation of diagnostic coding structure within Siemens SAP platform to promote global standard of product trending driving product specificity of hardware, software and reagent data capture.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Education
Bachelor of Science - Medical Technology
Fairleigh Dickinson University
Rutherford, NJ12.1982
Skills
- Communication
- Team Building
- Meeting Facilitation
- Process Mapping
- Change Management
- Analytical Thinking
- Strategic Planning
- Coaching and Mentoring
- Verbal and written communication
Phone
973-900-7583
Certification
- Certified Medical Technologist, America Society of Clinical Pathologists 1982
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Vice President of Global Headquarter Support
Siemens Healthineers USA
01.2020 - 02.2024
Director, Global Headquarter Support
SIEMENS MEDICAL SOLUTIONS DIAGNOSTICS
04.2007 - 01.2020
Bachelor of Science - Medical Technology
Fairleigh Dickinson University
- Certified Medical Technologist, America Society of Clinical Pathologists 1982
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