Rita Arballo
Murray,UT
Summary
As the Owner/Director at Discovery Kids Centers, I drove business growth by utilizing KPI management and customer relations expertise. I established critical operations, improved efficiency, and cultivated important client relationships, leading to increased revenue. My leadership also developed a team skilled in regulatory compliance and exceptional service delivery. I am a childcare professional with a track record of achieving company goals through consistent and organized practices. I am adept at working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Owner /Director
Discovery Kids Centers
05.2015 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Associate of Applied Science - Early Childhood Education
Saly Lake Community Collage
Salt Lake City, UT05.2018
Skills
- KPI Management
- Regulatory Compliance
- Labor Relations
- Staff Management
- Budget Development
- Customer Relations
- Small business operations
Languages
Spanish
Native or Bilingual
Timeline
Owner /Director
Discovery Kids Centers
05.2015 - Current
Associate of Applied Science - Early Childhood Education
Saly Lake Community Collage
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