Rita Arellano
Pomona,California
Summary
Experienced IT Consultant with over 5 years of consulting experience, dedicated to continuous learning and professional development in technology. Proficient in Jira configuration and administration, ServiceNow Change Management, capacity planning for upcoming releases, data analysis, big data, Splunk, Tableau, Power BI, Excel, Jira Data Center, Jira Cloud, Splunk SPL, SQL, Python, HTML, JavaScript, and CSS. Skilled in visualization of data insights with strong communication, leadership, and partnering skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate, IT Consultant
Kaiser Permanente
01.2018 - Current
- Led the migration from Rational Tool Concert to Jira Data Center, providing support to Senior Software Engineers with Big Data analysis
- Conducted Jira project configurations, administration, and training sessions
- Automated reports for stakeholders on Jira data utilizing Tableau and Power BI, and created visualization dashboards
- Developed alerts in Splunk to alert stakeholders of data anomalies and optimized Splunk dashboards.
Appointment Clerk
Kaiser Permanente
06.2007 - 05.2018
- Scheduled appointments for KP members across the greater Los Angeles, San Gabriel, and South Bay area
- Assigned new members to primary care physicians and facilitated orientation sessions to familiarize them with their healthcare plans
- Provided exceptional customer service to members in distress and effectively communicated members' needs to medical staff and physicians.
Education
Bachelor of Business Administration -
California State Polytechnic University, Pomona
Pomona, California01.2018
Skills
- Business Analysis
- Information Security
- Cybersecurity
- Agile Methodology
- Project Management
- Data Analytics
- Root Cause Analysis
- Defect tracking
- Virtualization Technologies
- Incident Management
- Issue and Resolution Tracking
Certification
- Scrum Master Alliance, Scrum Alliance, 2018
- Splunk Fundamentals 1 and 2, 2021
- Jira Essentials, 2022
- Google IT Automation with Python (Pending)
Coursework
- Cyber Security
- Network Security
- Information Security Management
- Incident Response and Handling
- Risk Management in Cyber Security
- Ethical Hacking
- Digital Forensics
References
Available upon request
Timeline
Associate, IT Consultant
Kaiser Permanente
01.2018 - Current
Appointment Clerk
Kaiser Permanente
06.2007 - 05.2018
Bachelor of Business Administration -
California State Polytechnic University, Pomona
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