Rita Arroyo
Los Angeles,CA
Overview
9
9
years of professional experience
Work History
Bakery Clerk
Albertsons Market
10.2024 - 01.2025
- Assisted customers in selecting bakery items, providing product knowledge and recommendations.
- Maintained cleanliness and organization of bakery displays to enhance customer experience.
- Operated bakery equipment, ensuring adherence to safety and sanitation standards.
- Processed transactions accurately using point-of-sale systems for efficient checkout experiences.
- Collaborated with team members to fulfill special orders and meet daily production goals.
- Participated in training sessions to improve product knowledge and customer service skills.
- Engaged with customers to gather feedback, enhancing overall service quality in the bakery department.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
Delivery Driver
Uber Eats
02.2020 - 10.2024
- Delivered food orders efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Communicated effectively with customers regarding order status and any potential issues.
- Maintained cleanliness and organization of delivery equipment to ensure compliance with safety standards.
- Resolved customer complaints promptly, enhancing overall service quality and experience.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Program Monitor
Los Angeles Department of Aging
03.2016 - 11.2019
- Completed day to day duties accurately and efficiently.
- Responsible for providing a comprehensive assessment, planning, implementation, and overall evaluation of individual participants needs.
- Assigned participants in host agency sites..
- Communicated with host agency supervisors on behalf of the participants and acted as an advocate for them.
- Re-evaluated an individual employability plan every six months on behalf of the participants.
- Performed a one-year certification, re-certifications for new participants entering and continuing in the program.
- Created time sheets for all participants for the pay periods ending, sent by fax, usps and or email.
- Provided excellent service and attention to participants, whether face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
Education
Los Altos High
Hacienda Heights, CA06-1973
Skills
- Customer service
- Bakery equipment knowledge
- Flexible schedule
- Punctual and reliable
- Cleanliness standards
- Telephone etiquette
- Customer satisfaction
- Food handling safety
Timeline
Bakery Clerk
Albertsons Market
10.2024 - 01.2025
Delivery Driver
Uber Eats
02.2020 - 10.2024
Program Monitor
Los Angeles Department of Aging
03.2016 - 11.2019
Los Altos High
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