Rita Bailey
Hartford City,IN
Summary
Leader with a proven track record at Agbest Express LLC, adept in vendor management and financial document control. Excelled in building cohesive teams, negotiating cost savings. Achieved high employee and customer satisfaction through strategic leadership and efficient multitasking. Skilled in training and coaching, with a focus on significant achievements over routine tasks.
Overview
19
19
years of professional experience
Work History
General Manager
Agbest Express LLC
04.2020 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Negotiated with suppliers to secure better pricing.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Employee reviews, training, schedules.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained confidentiality of employee records and payroll information.
- Enhanced accuracy of timekeeping records, verifying employee hours worked against payroll data.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Monitored daily cash discrepancies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Verifying billing invoices and expense reports.
- Input high volume of monthly invoices with consistent accuracy.
- Verify and record bank deposits.
- Process incoming and outgoing invoices and payments.
Office Manager
J.A. Miller & Sons
11.2005 - 04.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions.
- Entered customer order details into system, accepted payments and updated accounts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality.
- Reviewed time records for employees to verify accuracy of information.
- Completed payroll accurately and timely to meet employee expectations.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Generated reports to track employee time and attendance.
- Processed new hire paperwork and documents.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
Skills
- Leadership and team building
- Efficient multi-tasker
- Training and coaching
- Vendor Management
- Data review
- Financial document control
Timeline
General Manager
Agbest Express LLC
04.2020 - Current
Office Manager
J.A. Miller & Sons
11.2005 - 04.2020
Similar Profiles
Nariman PapaladzeNariman Papaladze
Commercial Driver at Express Cargo LLC & N&A Express LLCCommercial Driver at Express Cargo LLC & N&A Express LLC
Hussain Muhammad NawazHussain Muhammad Nawaz
Station Agent - Ground Operation UTL/Fleet Management at SAB-EXPRESS LLC Licensee of FedEx ExpressStation Agent - Ground Operation UTL/Fleet Management at SAB-EXPRESS LLC Licensee of FedEx Express
Timothy WelchTimothy Welch
Truck Driver/Owner Operator at TWT, LLC/ Chahta Express LLCTruck Driver/Owner Operator at TWT, LLC/ Chahta Express LLC
Mason MerkelMason Merkel
Seasonal Fisheries Biologist at Muncie Sanitary DistrictSeasonal Fisheries Biologist at Muncie Sanitary District
Jacob BucklesJacob Buckles
Systems Administrator at L3 Harris TechnologySystems Administrator at L3 Harris Technology