Rita Banks
Virginia Beach,VA
Summary
Office professional with solid background in administrative functions and office management relocating to The Villages, FL area. Adept at ensuring smooth operations and providing exceptional support to team members. Highly reliable with focus on teamwork and adaptability, excelling in both collaborative and dynamic environments. Known as a reliable, detail-oriented, creative, go-getter employee, who learns quickly and solves tough problems.
Overview
25
25
years of professional experience
Work History
School Office Associate
Virginia Beach City Public Schools
10.2022 - Current
- Performs wide-ranging administrative, financial and service-related functions including payroll.
- Ensure coverage is obtained on a daily basis for staff absences and meeting coverages.
- Provides clerical support to school staff by copying, faxing, and filing documents.
- Prepares and edits documents to produce precise, accurate and professional communication.
- Responds to inquiries from callers seeking information.
- Greets incoming visitors, students, and parents professionally and provides friendly, knowledgeable assistance.
- Manages communication channels for better collaboration, resulting in a more cohesive team environment.
- Handles sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Ensures timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Assists in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Organizes office events to boost morale and foster positive working relationships among colleagues.
On Site Substitute
Virginia Beach City Public Schools
05.2022 - 09.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Manager of Container Sales and Services
Old Dominion Freight Line
05.2012 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Performed quarterly and as-needed employee evaluations
- Maintained weekly payroll system for hourly and salaried employees
- Maintained Accounts Payable and Accounts Receivable to ensure accurate and timely customer invoicing
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
Operations Manager
Old Dominion Freight Line
10.2010 - 05.2012
- Responsible for daily order entry to ensure accuracy for dispatching, invoicing, and driver pay needs
- Managed tracking of tractor and trailer equipment
- Maintained weekly payroll system for contractors, hourly and salaried employees
- Maintained Accounts Payable and Accounts Receivable to ensure accurate and timely customer invoicing
Terminal Manager
Houff Transfer Inc
05.2005 - 10.2010
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed quarterly and as-needed employee evaluations
- Designed Standard Operating Procedures (SOPs) for handling customer shipments
- Maintained weekly payroll system for hourly and salaried employees
- Maintained Accounts Payable and Accounts Receivable to ensure accurate and timely customer invoicing
Operations Improvement Manager
Sonoco Products Company
09.2004 - 05.2005
- Planned, promoted, organized, and trained all plant personnel in various corporate and plant related quality procedures every six months
- Created and presented company presentations to communicate to employees, vendors, and/or customers regarding safety, production, financials, and quality
- As the main point of contact for customer complaints, investigated and communicated resolutions regarding product and service quality to plant personnel and sales representatives
- Coordinated all production testing for research and development on raw material to maximize product reliability and minimize cost
- Designed spreadsheets to track raw material requirements and manpower based on customer requirements
- Managed obsolete raw material, hazardous material, and finished product
- Actively participated in process improvement initiatives to increase productivity and reduce waste as both a facilitator and a team leader
- Planned, coordinated, and directed quality control programs to ensure continuous production of finished products consistent with established standards
- Reduced the number of Customer Service related complaints by 52% in nine months by creating cross checks between the Customer Specialist, the Material Planner, and the Accounts Payable department
- Wrote, designed and produced SOPs for facility needs (i.e
- Shipment tracking, quality checks, and equipment changeovers)
Safety Coordinator
Sonoco Products Company
06.2002 - 05.2005
- Responsible for the safety of 50-person plant
- Facilitated safety training for new and current employees, as well as bi-annual safety training days
- Developed plant safety manual
- Leader of Job Safety Analysis Team, a team that defines the method that can be used to identify, analyze and record the steps involved in performing a specific job, the existing or potential safety and health hazards associated with each step, and the recommended action(s) that will eliminate or reduce these hazards and the risk of a workplace injury
- Planned and coordinated company picnics and holiday celebrations
- Ensured that air and water pollutants were within local and state regulations
Material Planner, Customer Specialist
Sonoco Products Company
06.2000 - 08.2004
- Created daily production schedule to meet customer needs by managing the demand for planned orders as well as unplanned forecasted orders
- My schedules reduced product changeovers by 38%
- Maintained customer forecasting and historical data information in order to plan raw material orders for manufacturing purposes
- Regulated in- and out- bound raw material and final product shipments for Just-In-Time requirements
- My efforts reduced in house inventory by 32%
- Worked closely with plant operations staff, outside sales representatives, and suppliers to ensure accurate delivery of final product
- Completed daily customer invoicing and reduced invoicing errors to zero
- Completed weekly crewing roster to provide enough manpower to meet customer needs and planned maintenance schedule
- Achieved excellent customer satisfaction as the liaison between production and customers
Education
Masters - Business Administration
Virginia Wesleyan University
Virginia Beach, VA05.2020
Bachelor of Arts - Business
Virginia Wesleyan College
Virginia Beach, VA12.2001
Associates - Social Science
Tidewater Community College
Virginia Beach, VA12.1999
Advanced Studies Diploma -
Tallwood High School
06.1997
Skills
- Various Management Information programs
- Microsoft Office Suite programs
- Reception office management
- Data entry and payroll processing expertise
- Document management
- Spreadsheet creation
- Calendar management
- Administrative clerical support
- Multi-line telephone management
- Positive attitude
- Time management
- Customer service
- Dedicated team player
- Relationship building
- Organizing and categorizing
- Strong problem solver
Membership
Woodstock Elementary School PTA
Boy Scouts of America
Kempsville PONY Baseball
Certification
- Freight Broker Certification, Norfolk University, May 2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCompany CultureQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Native or Bilingual
Interests
Photography
Crafting
Baseball
Gardening
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