Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Rita Beck

Rita Beck

Lewisville,US

Summary

Vast and successful customer service experience accomplishing results and goals.

Organized and motivated: skilled in maintaining order and able to multi-task long and short-term priorities.

Independent and Team Player: enjoy collaborating with colleagues, clients and customers as well as completing tasks independently.

Excellent written and verbal communication skills in English, Portuguese and Spanish.

Proficiency using MS Office applications, computer programs and applications.

Manage multiple tasks and work within several computer applications simultaneously.

Excellent problem resolution skills and analytical ability. Strong organizational and follow-up skills with excellent attention to detail.

Ability to handle stress and maintain department goals and objectives during peak workloads. Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects.

Positively impacts all customer interactions and engineering efforts for supported products.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Global Technical Support Tier 1

Infinera
Richardson, TX
03.2019 - Current
  • Trilingual global customer assistance (English, Portuguese and Spanish) for hardware and software telecommunication equipment
  • Monitor and handle queues.
  • Assist customers online and via telephone.
  • Work on cases, create orders.
  • Monitor large influx email inbox. Interact with other departments, vendors to assist customers and resolve issues.
  • Work flexible hours across night, weekend and holiday shifts.
  • Self-motivated, with strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.

Customer Service Coordinator

CTDI, Communications Test
Flower Mound, Texas
12.2011 - 03.2019
  • Trilingual global customer assistance (English, Portuguese and Spanish) for hardware and software telecommunication equipment
  • Accurately and timely enter and edit orders into Order Entry System (authorization to send defective material for repair and replacement)
  • Knowledge and understanding of necessary information about modules, cabinets and its components, motherboard, cards, etc.
  • International and domestic shipping, receiving and return information/issues research and follow-up
  • Run various reports
  • Customers’ contact point
  • Research and resolve customer issues, escalating as required
  • Provide consistent follow-up on tasks through to completion
  • Provide complete back-up support for other CSR's
  • Participate in conference calls as scheduled
  • Other duties as assigned
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Interpreter

Language Line Services
Lewisville, Texas
08.2010 - 12.2011
  • Language interpretation service in various industries segments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Skills

  • Remote Technical Support
  • Technical Support Triage
  • Technical support escalations
  • Technical support knowledge

Certification

Took College Level Course and earned a Teaching Certificate in Brazil

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Global Technical Support Tier 1 - Infinera
03.2019 - Current
Customer Service Coordinator - CTDI, Communications Test
12.2011 - 03.2019
Interpreter - Language Line Services
08.2010 - 12.2011

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Rita Beck