Summary
Overview
Work History
Education
Skills
Timeline
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Rita Beckford

Administrative Assistant
Angier,NC

Summary

Experienced administrative assistant with a proven track record of delivering excellent customer service in fast-paced environments. Possessing a keen attention to detail and skilled at making strategic decisions while managing multiple tasks concurrently. Self-motivated and able to thrive both autonomously and within a team setting.

Overview

24
24
years of professional experience

Work History

Administrative Assistant Remote

Second Chance Counseling NY
02.2025 - 05.2025
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Authorization Specialist

Access Supports For Living
07.2016 - 06.2017
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
  • Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
  • Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
  • Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
  • Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
  • Expedited claim processing by submitting complete and accurate information in accordance with payer requirements.
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
  • Communicated with people from various cultures and backgrounds on application process.
  • Resolved discrepancies with client applications to verify eligibility.

Fee Negotiator /Customer Credit Representative

Good Samaritan Hospita;
06.2001 - 07.2016
  • Achieved successful negotiation outcomes by employing effective communication and active listening skills.
  • Facilitated dispute resolution between parties when necessary, preserving valuable business relationships without compromising company interests.
  • Negotiated mutually beneficial agreements with customers experiencing financial difficulties, resulting in reduced collection costs.
  • Reduced delinquency rates through proactive follow-ups and the implementation of effective payment plans.
  • Prepared regular reporting on customers with past due or restricted statuses.
  • Maintained accuracy in data entry, ensuring prompt updates to customer accounts and minimizing errors.
  • Resolved disputes effectively through active listening, negotiation skills, and timely communication with all involved parties.
  • Contacted customers regarding past due balances and obtained payment.
  • Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.

Education

Associate of Applied Science - Health Information Technology

Miller-Motte College
Remote
05.2001 -

Certificate - Medical Billing & Coding

Miller-Motte Technical College
Fayetteville,NC
05.2001 -

Skills

    Office administration

    Administrative support

    Data entry

    Computer skills

    Problem-solving

    Customer service

    Computer proficiency

    Time management

    Appointment scheduling

    Customer and client relations

    Scheduling

Timeline

Administrative Assistant Remote

Second Chance Counseling NY
02.2025 - 05.2025

Authorization Specialist

Access Supports For Living
07.2016 - 06.2017

Fee Negotiator /Customer Credit Representative

Good Samaritan Hospita;
06.2001 - 07.2016

Associate of Applied Science - Health Information Technology

Miller-Motte College
05.2001 -

Certificate - Medical Billing & Coding

Miller-Motte Technical College
05.2001 -

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