Summary
Work History
Education
Skills
Timeline
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Rita Belanger

Longs ,SC

Summary

Adept at network troubleshooting and fostering team collaborations, I significantly enhanced Verizon's operational efficiency by spearheading large-scale network migrations and optimizing equipment performance. My proactive approach in resolving technical issues and commitment to customer service excellence underscore my ability to contribute effectively to dynamic teams.

Work History

Central Office Technician

Verizon
  • Reduced downtime by quickly identifying and resolving technical issues in a timely manner.
  • Effectively communicated progress updates regarding ongoing maintenance projects with management personnel regularly.
  • Maintained strict adherence to company protocols and industry standards when working with sensitive customer data during equipment servicing.
  • Played an integral role in the successful completion of large-scale network migration projects, ensuring minimal impact on endusers.
  • Coordinated scheduling of routine maintenance tasks between multiple departments, ensuring minimal disruption to daily business operations.
  • Optimized network performance by conducting regular maintenance and troubleshooting on central office equipment.
  • Increased efficiency of diagnostic procedures through the implementation of advanced testing methodologies and tools.
  • Performed Number installations of telecommunications equipment.
  • Completed acceptance testing on new equipment.

Administrative Assistant

Verizon
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Secretary

Verizon
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Improved document management with introduction of new digital archiving system.

Education

High School Diploma -

Lowell High School
Lowell, MA

Skills

  • Team collaborations
  • Teamwork
  • Network troubleshooting
  • Diagnostics and troubleshooting
  • Switch configuration
  • Software upgrades
  • Interpreting reports
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Timeline

Central Office Technician

Verizon

Administrative Assistant

Verizon

Secretary

Verizon

High School Diploma -

Lowell High School

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Rita Belanger