Rita Blanchard

• Attended professional development workshops to continuously update knowledge on industry trends, technologies, and best practices.
• Collaborated with senior engineers on complex projects.
• Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
• Updated project documentation and distributed to appropriate project personnel.
• Gained hands-on experience with industry-standard tools and software while working on multiple projects simultaneously.
• Maintained contemporary technical knowledge of engineering concepts.
• Enhanced team productivity with regular progress reviews, feedback sessions, and implementing necessary adjustments.
• Assisted in the design of engineering projects, resulting in higher quality outputs and better client satisfaction.
• Reduced project completion time by effectively prioritizing tasks and managing resources efficiently.
• Fostered a culture of continuous improvement by regularly identifying areas for growth and implementing targeted action plans.
• Collaborated with multidisciplinary teams to address engineering challenges holistically while ensuring timely delivery of all project milestones.
• Contributed to successful project completions by collaborating with cross-functional teams and utilizing strong problem-solving skills.
• Assisted in conducting root cause analyses on identified issues within completed projects, allowing for the implementation of corrective actions proactively moving forward.

• Provided timely and professional responses to customer inquiries via multiple channels including phone, email, and in-person.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Supported event planning efforts, contributing to the successful execution of memorable occasions.
• Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
• Maintained detailed records of guest preferences to personalize future visits.
• Provided language translation services as needed, easing communication barriers for international guests.
• Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
• Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
• Implemented feedback system for services provided, leading to continuous improvement in service delivery.
• Coordinated transportation arrangements for guests, leading to seamless travel experiences.
• Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
• Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
• Assisted in planning and executing special events, contributing to memorable guest experiences.

• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
• Managed vendor relationships, negotiating contracts for maximum value and efficiency.
• Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
• Managed crisis situations effectively by developing response plans in advance.
• Led cross-functional teams to achieve company goals, fostering collaboration and communication.

Before 911 we as concierge basically did what security officers are doing today.. answer phone call and let personal person of interest in their office space ... we also had to check personal items for weapons... of course handle the switchboard for all calls coming in for doctors.. lawyers etc.. their clients are important to be safe and secure while visiting their family lawyers and businesses while in the building