Rita Boone
Flagstaff,AZ
Summary
Dynamic hospitality industry leader with 35 years of experience in driving operational success and mentoring teams. Committed to delivering outstanding customer experiences, supported by a Bachelor’s degree in Business Administration with an emphasis on human resources. Expertise in bar operations, mixology, and inventory management, ensuring efficient service. Known for strong communication skills and adaptability, contributing to a collaborative team atmosphere.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Lead Bartender & Bartender
Xanterra South Rim LLC.
Grand Canyon, AZ
05.2019 - 07.2025
- Developed comprehensive training materials for new staff, enhancing product knowledge and responsibilities.
- Managed daily bar operations to ensure seamless workflow and outstanding guest experiences.
- Supervised bartenders, providing training on drink preparation and upselling techniques.
- Created innovative cocktail recipes, enriching beverage menu offerings with seasonal selections.
- Maintained optimal inventory levels, ordering supplies to support efficient service delivery.
- Ensured adherence to health regulations and safety standards in the bar area.
- Addressed customer complaints swiftly and professionally, maintaining satisfaction levels.
- Utilized POS system for streamlined transaction processing and inventory oversight.
Cook I
Xanterra South Rim LLC.
Grand Canyon, AZ
05.2021 - 06.2022
- Prepare, cook, and assemble various dishes for breakfast and lunch service.
- Maintain proper sanitation standards for the workstation.
- Ensure food is properly stored and cooked to the correct temperature.
- Weigh, measure, and prepare ingredients according to recipes using various kitchen equipment.
- Cross-trained in the prep station and hot line in the broiler station.
Server
Xanterra South Rim LLC.
Grand Canyon, AZ
12.1993 - 05.2019
- Operate Point of Sale (POS) system for transactions.
- Welcome guests personably, quickly, and efficiently.
- Maintain a polite and professional demeanor.
- Provided exceptional service to guests at a high-volume hotel dining room.
- Train servers in proper dining room service.
Server, Banquets, Front Desk
Woodlands Plaza Hotel
Flagstaff, AZ
05.1993 - 09.1997
- Operate Point of Sale (POS) system for transactions for services and hotel reservation operating systems.
- Welcomed large groups of guests personably, quickly, efficiently, and accommodated requests for room stays and banquet events.
Education
Bachelor of Business Administration -
Northern Arizona University
Flagstaff, AZ12.2024
Associate of Business Degree -
Coconino County Community College
Flagstaff, AZ12.2022
Skills
- Microsoft Word, PowerPoint, and Excel
- Customer service
- Employee training
- Google applications
- Interpersonal and communication skills
- Conflict resolution
- Problem solving
- Hospitality expertise
- Leadership
- Organizational skills
- Reliability
- Goal orientation
- Empathy
- Creativity
- Inventory
- Cocktail development
- Strong multitasking
Certification
- Cicerone Certification Program, U.S.A - Level 1 Certified Beer Server, 05/01/20
- Advanced BarSmarts, Las Vegas, NV - Level 2 Certificate, 10/01/17
- Court of Master Sommeliers, Las Vegas, NV - Level 1 Introductory Sommelier, 05/01/15
Awards
- Dean's List, Northern Arizona University, Fall 2022 - Spring 2024
- Student of the Year, CCC2NAU, 2022
- President's Honor Roll, Coconino Community College, Fall 2020 - Spring 2022
- Employee of the Month, Xanterra South Rim, April 2022, January 2012, July 2003
- Horizon Award, Xanterra South Rim, 2003
- Employee of the Year, Woodlands Plaza Hotel, 1996
Volunteer Opportunities
- Auction Napa Valley Volunteer, 2019
- TEXSOM Volunteer, 2019
- Page Springs Cellar Harvest Volunteer, 2019
Timeline
Cook I
Xanterra South Rim LLC.
05.2021 - 06.2022
Lead Bartender & Bartender
Xanterra South Rim LLC.
05.2019 - 07.2025
Server
Xanterra South Rim LLC.
12.1993 - 05.2019
Server, Banquets, Front Desk
Woodlands Plaza Hotel
05.1993 - 09.1997
Bachelor of Business Administration -
Northern Arizona University
Associate of Business Degree -
Coconino County Community College
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