RITA BRACEY-GRAY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

• Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
• Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
• Helped the business achieve and maintain industry-leading customer service ratings.
• Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
• Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
• Started the process of terminating the customer's contract upon request.
• Handled customer orders, quotes, and returns, as well as recommending additional products and services to boost revenue.
• Successfully trained team members on best practices and protocols, reducing process inconsistencies.
• Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
• Assisted and cross-trained other customer service managers.
• Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues.
• Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates.
• Customers were educated on billing, payment processing, and customer service policies and procedures.
• Was quick to respond to potential customers' questions and requests.
• Had an excellent attendance record and was always on time for work.
• Communicated with suppliers in order to secure the best possible prices for apparel and accessories.
• Looked at the buying habits of each store location to determine the best apparel assortment for maximum sales and profits.
• Developed a hands-on training program for newly hired employees to familiarize them with company policies and procedures as well as their specific job responsibilities.
• Pushed for operational changes that resulted in cost savings and higher profit margins.