Rita Bryant
Bank deposit specialist (training & consulting)
Jackson,TN
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
43
43
years of professional experience
Work History
Deposit Specialist Client Care Team
Fiserv
07.2018 - Current
- Established rapport with new clients to increase satisfaction and loyalty.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Traveled to client locations to conduct training classes.
- Identified training needs and planned classes accordingly.
Senior Vice President
First South Bank
06.1980 - 07.2017
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Established rapport with new clients to increase satisfaction and loyalty.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Reached out, generated appointments and built new relationships to grow business.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Reviewed established business practices and improved processes to reduce expenses.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Did Not Finish - Banking And Financial Support Services
JSCC
Jackson, TNHigh School Graduate - General Studies
Bolivar Central High High
Bolivar, TN05.1980
Skills
- Organizational Skills
- Microsoft Excel
- Team Goals
- Outstanding Client Care
- Financial Management
- Revenue Quotas
- Performance Goals
- Customer Care
- Efficient Sales Transactions
- Service Delivery
- Operational Procedures
- Client Satisfaction
- Verbal and Written Communication
- Banking Standards
- Community Events
- Project Management
- Problem-Solving Skills
- Regulatory Compliance and Documentation
- Business Development
- Banking Operations Knowledge
- Remote Video Conferencing
- Core Banking
- Strategic and Financial Planning
- Commercial Banking
- Bank Transaction Processing
- Sales Proficiency
- Revenue Generation
- PowerPoint Presentations
- Process Improvement
Timeline
Deposit Specialist Client Care Team
Fiserv
07.2018 - Current
Senior Vice President
First South Bank
06.1980 - 07.2017
Did Not Finish - Banking And Financial Support Services
JSCC
High School Graduate - General Studies
Bolivar Central High High