Summary
Overview
Work History
Education
Skills
Timeline
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Rita Butler-Trewick

St Cloud,Florida

Summary

Healthcare management professional with track record of optimizing operational efficiency and improving patient care services. Skilled in team leadership, strategic planning, and regulatory compliance. Known for strong collaboration, adaptability, and results-driven approach. Proficient in financial oversight, staff development, and implementing innovative healthcare solutions.

Experienced with healthcare operations, organizational management, and regulatory compliance. Utilizes strategic planning to optimize facility functions and improve patient services. Track record of effective team leadership and operational efficiency.

Overview

18
18
years of professional experience

Work History

HR Healthcare Administrator

Cameo
09.2022 - 05.2024
  • Applied HR management laws, policies, and analytical techniques to resolve complex HR issues and support senior management.
  • Managed performance and awards programs, ensuring compliance with EEO standards and promoting understanding among employees and supervisors.
  • Regularly monitored HR operations, adjusting improve efficiency and eliminate redundant tasks.
  • Partnered with Centers of Excellence (COEs) to establish quality standards and documented processes, including SOPs and policy flows.
  • Incorporated employee feedback to guide process improvements and ensure regulatory compliance.
  • Developed metrics and KPIs with HR Analytics to maintain high operational standards and support continuous improvement.
  • Facilitated audits and supported a culture of problem-solving and innovation within the HR Operations team.
  • Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
  • Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
  • Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
  • Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
  • Fostered a positive work environment by implementing employee recognition programs and regularly soliciting feedback from staff to address concerns proactively.
  • Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.

HR Healthcare Assistant Manager

LDM/IBM/Department of Commerce
11.2021 - 09.2022
  • Applied HR management concepts, laws, regulations, policies, and analytical methods to address complex HR issues.
  • Used qualitative and quantitative analysis techniques to resolve HR management challenges.
  • Advised senior management on developing, interpreting, and implementing HR policies and programs.
  • Administered performance management and awards programs, ensuring clarity and compliance for employees and supervisors.
  • Monitored performance management programs for adherence to EEO guidelines and prohibited personnel practices.
  • Regularly reviewed HR operations, streamlining processes to enhance efficiency and eliminate redundancies.
  • Collaborated with Centers of Excellence (COE) to define HR process standards and create documented procedures (SOPs).
  • Collected employee feedback to improve processes and ensure regulatory compliance.
  • Worked with HR Analytics to develop KPIs, ensuring operational excellence and employee satisfaction.
  • Led continuous improvement efforts, conducting data collection, audits, and analysis to drive innovation.
  • Supported internal and external audits, maintaining readiness for compliance and operational assessments.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.

Employee GS-13 Step 8 HR Healthcare Manger

Department of State S Bureau
10.2020 - 11.2021
  • Posted vacancy announcements to USA Jobs and other job boards.
  • Developed crediting plans and conducted job analyses to ensure vacancy announcements align with position requirements.
  • Drafted recruitment actions and specified duty statements for job postings.
  • Qualified, rated, and ranked applicants, applying to the DEU and other relevant hiring authorities.
  • Assisted with reviewing and maintaining online vacancy announcements.
  • Collaborated with HR Specialists and SMEs to conduct job analyses and create questions for the automated staffing system.
  • Printed selection certificates and notified relevant staff.
  • Managed recruitment, interviews, and hiring, ensuring smooth administrative processes.
  • Consulted with executives on strategic planning and served as a liaison between management and employees using USA Staffing, Career Connector, and Monster.
  • Recommended modifications to existing vacancy announcements and maintained data in the automated staffing system.
  • Participated in client interviews, gathered legal information for domestic violence cases, and coordinated with attorneys on housing matters.
  • Ensured confidentiality of victim information and estimated case costs.
  • Maintained and searched the database for case-related information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Chickasaw-HR Healthcare Manager-Contractor

Department of State A Bureau
10.2019 - 10.2020
  • Posted vacancy announcements to USA Jobs and other job boards.
  • Created crediting plans and conducted job analyses to ensure vacancy announcements meet requirements.
  • Drafted recruitment actions, specified duty statements, and advised panels on applicant qualifications.
  • Qualified, rated, and ranked applicants, applying DEU and Veterans Preference.
  • Assisted in maintaining and reviewing online vacancy announcements.
  • Coordinated with HR and SMEs to build questions for the automated staffing system.
  • Managed recruitment, interviewing, and hiring processes, liaising with executives for strategic planning.
  • Handled vacancy data and made recommendations for modifications to announcements.
  • Participated in client interviews and assisted with legal information for domestic violence cases.
  • Coordinated with attorneys on housing activities and ensured confidentiality of victim information.
  • Estimated case costs, maintained databases, and performed necessary searches for information.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Increased patient satisfaction scores by [Number]%.

HR Managed Care Generalist

FDA/AEIO
11.2018 - 10.2019
  • Conducted Superior Qualifications Review, Pathways, Merit Promotion, and Delegated Examining audits; handled classification and developed policy/procedural guidance.
  • Led the HR team, setting policies, mentoring staff, and ensuring compliance with federal and organizational standards.
  • Managed hiring, compensation, benefits, and employee relations initiatives, identifying training opportunities for staff at all levels.
  • Collaborated with executive leadership to address morale issues, set goals, and determine hiring needs.
  • Distribute and balance workload, ensuring timely task completion and making necessary adjustments.
  • Monitored progress and provided status reports, ensuring adherence to priorities and timelines.
  • Provided instruction and on-the-job training, ensuring employees have necessary resources and materials.
  • Addressed employee questions regarding procedures and policies, ensuring standards were met.
  • Amended or rejected work that did not meet standards and resolved simple employee complaints.
  • Reported on employee performance, progress, training needs, and behavior concerns supervisors.
  • Assisted in domestic violence cases, gathered legal information, coordinated with attorneys, and ensured confidentiality.
  • Estimated case costs, maintained databases, and performed necessary searches for information.
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Kept work areas clean and neat to promote efficient operations.
  • Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
  • Organized and maintained supplies to support [Type] operations.
  • Delivered high-quality work consistently, exceeding performance objectives regularly.
  • Established key performance indicators for the department, monitoring progress towards targets regularly.

Healthcare HR Administration Specialist

Census Bureau/Chickasaw
05.2018 - 11.2018
  • Managed, planned, directed, and coordinated administrative functions, overseeing the recruiting, interviewing, and hiring of new staff.
  • Consulted with executives on strategic planning and acted as a liaison between management and employees using USA Staffing and Monster.
  • Drafted new vacancy announcements, recommended modifications to existing ones, and managed all related data in the automated staffing system.
  • Provided support for the Position Description (PD) database, ensuring accuracy and initiating corrective actions as needed.
  • Created crediting plans, conducted job analyses, and drafted recruitment actions, including qualification standards and duty statements.
  • Qualified, rated, and ranked applicants, applying to DEU, Veterans Preference, and other hiring authorities.
  • Assisted in reviewing and maintaining the question library for online vacancy announcements.
  • Applied position management and classification principles to recommend title, series, and band determinations for positions.
  • Conducted on-site and telephone audits, preparing written evaluation statements as required.
  • Advised on classification appeal procedures and ensured compliance with agency requirements.
  • Supported reorganization planning and implementation, conducting position management and classification studies.
  • Monitored and evaluated assigned regional or central office programs, providing recommendations for improvements and policy updates.
  • Served as a technical advisor for program activities, identifying operational problems and recommending solutions.
  • Prepared and presented briefings to higher-level management, providing analysis and action plans for program objectives and resource utilization.
  • Conducted complex analytical studies and participated in controversial, sensitive aspects of programs.
  • Designed and led comprehensive management studies and data-gathering efforts.
  • Participated in client interviews, assisted in legal documentation for domestic violence cases, and coordinated housing activities.
  • Maintained confidentiality, prepared cost estimates, and managed databases for information retrieval.
  • Organized successful company events by coordinating venue selection, catering services, agenda preparation, and attendee confirmations.
  • Optimized internal documentation systems by consolidating redundant files and implementing a standardized categorization system.
  • Streamlined administrative processes by implementing efficient filing systems and digital record-keeping methods.
  • Contributed to the development of company-wide training programs by collaborating with HR teams and providing input on relevant topics.
  • Boosted employee morale through regular recognition of achievements and fostering an inclusive work environment that values teamwork and collaboration.

HR Healthcare Administrator

FEMA/YRCI
07.2017 - 05.2018
  • Posted vacancy announcements to USA Jobs and other job boards, and drafted recruitment actions, including duty statements and qualification standards.
  • Created crediting plans, conducted job analyses, and advised panels on applicant qualifications.
  • Managed applicant qualifications, ranking, and DEU applications, while ensuring compliance with Veterans Preference.
  • Collaborated with HR Specialists and SMEs to design job analysis questions for the automated staffing system and maintained position-specific questions.
  • Printed selection certificates and coordinated with staff to facilitate the hiring process.
  • Provided strategic planning consultation to executives and managed recruitment, interviewing, and hiring activities.
  • Oversaw the accuracy of vacancy data in the automated staffing system and recommended updates to announcements.
  • Applied position management and classification standards to determine job titles, series, and bands.
  • Conducted research on agency policies and provided guidance to employees and applicants regarding staffing procedures.
  • Advised officials on personnel needs and organizational structure, and prepared reports on program status and budgets.
  • Developed Human Capital management systems and training programs, ensuring compliance with federal regulations.
  • Managed technical training related to security, law enforcement, and counterterrorism, including designing instructional materials.
  • Reviewed SOPs maintained a candidate database and conducted periodic evaluations of regional or central office programs.
  • Led complex projects and provided technical advice to ensure objectives and operational goals were met.
  • Designed and conducted comprehensive management studies, analyzing operational challenges and recommending solutions for improved program performance.
  • Maintained up-to-date information in electronic medical records software.
  • Coordinated multidisciplinary care team meetings to discuss complex cases requiring collaborative input from various specialists for optimal treatment plans.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Achieved timely completion of projects by effectively collaborating with cross-functional teams in planning, execution, and evaluation stages.
  • Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Boosted revenue generation through the successful implementation of marketing strategies targeting new patient demographics.

Federal Healthcare Admin. Generalist

Department of VA
01.2017 - 07.2017
  • Responded to employee and management inquiries, advising on potential concerns as necessary.
  • Supported HR programs, benefits, and procedures across multiple company locations.
  • Followed management direction and executed tasks with attention to detail.
  • Provided compliance support, including EEO-1, VETS 100, and AAP reports.
  • Managed sensitive HR situations with discretion, confidentiality, and professionalism.
  • Handled HR communications and created offer letters with key New Hire Information.
  • Provided support to the HR team and management as needed.
  • Organized and prioritized a high volume of information, emails, and calls.
  • Resolved complex issues and escalated more challenging matters to higher levels.
  • Utilized basic word processing, spreadsheet, and database applications.
  • Worked independently and with a team on special and ongoing projects.
  • Monitored and evaluated regional or central office programs, offering recommendations for improvement.
  • Planned and directed complex projects, identifying operational issues and recommending solutions.
  • Prepared briefings for higher management, providing analysis, recommendations, and implementation guidance.
  • Conducted analytical studies on specific programs, reviewing progress and performance against goals.
  • Designed and managed broad studies, refining project scope as needed.
  • Participated in client interviews and assisted with legal information for domestic violence cases.
  • Coordinated with clients and staff attorneys on housing matters while maintaining confidentiality.
  • Estimated case costs, maintained databases, and conducted necessary information searches.
  • Trained new team members effectively, increasing overall team efficiency.
  • Collaborated with cross-functional teams to drive project completion on time and under budget.
  • Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
  • Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
  • Implemented cost reduction strategies, resulting in significant savings for the department.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Federal Healthcare HR Specialist (Contractor)

USSS/RGS
05.2016 - 12.2016
  • Manage administrative functions, overseeing recruiting, interviewing, and hiring of new staff.
  • Consults with executives on strategic planning and serve as a link between management and employees using platforms like USA Staffing, Career Connector, and Monster.
  • Drafts and modifies vacancy announcements, ensuring accuracy of data in the automated staffing system.
  • Posts job listings to USA Jobs and other job boards, creating crediting plans and conducting job analyses.
  • Advises panels on applicant suitability and drafts recruitment actions, including duty statements, KSA questionnaires, and qualification standards.
  • Qualifies, rates, and ranks applicants, applying Veterans Preference where applicable.
  • Recommends position titles, series, and bands using position management and classification standards.
  • Reviews and edits position-specific questions for recruitment actions, coordinating with HR specialists and SMEs for job analysis.
  • Prints select certificates and notify relevant staff.
  • Conducts research on federal regulations and policies to address staffing-related inquiries.
  • Provides technical advice on personnel needs and organizational structures to meet management goals.
  • Prepares program status and budget reports for senior officials.
  • Develops systems for capturing, managing, and developing Human Capital (HC), including designing training programs.
  • Interprets findings from independently conducted studies and participates in activities to enhance organizational performance.
  • Manages technical training for security programs, including law enforcement, antiterrorism, and tactical operations.
  • Designs instructional materials for security training and manages security-related operations such as explosive countermeasures and firearms.
  • Conducts reviews of SOPs and maintains a candidate database for targeted market segments.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.

Federal Healthcare HR Specialist (Contractor)

DOT/FPMI
08.2014 - 05.2016
  • Managed, planned, and coordinated administrative functions, overseeing recruitment and hiring.
  • Consulted with executives on strategic planning and acted as a liaison between management and staff using USA Staffing and Monster.
  • Drafted and updated vacancy announcements, ensuring accurate data in the automated staffing system.
  • Provided support for the Position Description (PD) database, ensuring data accuracy and initiating corrective actions when needed.
  • Created crediting plans and conducted job analyses to ensure vacancy announcements are aligned with job requirements.
  • Drafted recruitment actions, including duty statements, qualifications, KSA questionnaires, selective factors, and screen-out elements.
  • Qualified, rated, and ranked applicants, applying to DEU, Veterans Preference, and other hiring authorities.
  • Assisted with reviewing and maintaining the online vacancy announcement question library.
  • Applied position management and classification principles to recommend job titles, series, and bands.
  • Conducted audits, prepared evaluation statements, and assisted with classification appeals to ensure compliance.
  • Advised on reorganization planning and conducted position management studies, providing written results to management.
  • Monitored regional or central office programs, providing technical advice and recommending solutions for operational issues.
  • Prepared briefings for management, offering analysis and recommendations to improve program performance.
  • Conducted analytical studies on program activities, ensuring progress aligns with agency objectives.
  • Led management studies and data-gathering initiatives, adapting the scope as the study developed.
  • Participated in client interviews, supported legal information gathering for domestic violence cases, and coordinated housing activities with attorneys.
  • Maintained confidentiality, prepared case cost estimates, and managed databases for required searches.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.

Federal Healthcare HR Specialist (Contractor)

HILDA Management Group
06.2009 - 08.2014
  • Posted vacancy announcements to USA Jobs and other job board sites.
  • Created crediting plans and conducted job analyses to ensure the vacancy announcements enable staff to determine an applicant's ability to satisfy vacancy requirements.
  • Drafted recruitment actions and specified the duty statements.
  • Qualified applicants rated and ranked applicants, and applied DEU.
  • Assisted the agency in reviewing and maintaining online vacancy announcements.
  • Coordinated with HR Specialists and SMEs to conduct job analysis and build questions for use in the automated staffing system.
  • Print selection certificates and notify the appropriate staff.
  • I participated in various interviews conducted with clients over the phone.
  • Assisted to cumulate legal information for domestic violence cases.
  • Coordinated with clients and staff attorneys for various housing activities.
  • Maintained confidentiality of victim information always.
  • Prepared an estimate of the total cost estimated for the case.
  • Maintained database and performed required search for information.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
  • Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.

Healthcare HR Administrative Assistant

PCA International, Inc.
05.2006 - 06.2009
  • Utilized Monster, CareerBuilder, and Snag-a-job to aid in recruiting representatives.
  • Conducted phone screenings.
  • Developed and executed recruiting plans.
  • Provided payroll information by collecting Time and Attendance (T&A) records.
  • Responsible for quality service and maintaining organizational standards.
  • Submitted employee reports by assembling, preparing, and analyzing data.
  • Scheduled examinations and coordinated appointments.
  • Conducted orientation for new employees.
  • I participated in various interviews conducted with clients over the phone.
  • Assisted to cumulate legal information for domestic violence cases.
  • Coordinated with clients and staff attorneys for various housing activities.
  • Maintained confidentiality of victim information always.
  • Prepared an estimate of the total cost estimated for the case.
  • Maintained database and performed required search for information.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
  • Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
  • Answered and redirected incoming phone calls for office.
  • Managed payroll processes efficiently, ensuring timely payment of salaries without errors or discrepancies.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.

Education

Ph.D. - Christian Theology/Philosophy

North Central Theological Seminary
St Peters
05-2024

Master of Arts -

Trinity International University- Law School
Santa Ana, CA
05-2021

Bachelor of Arts - Sociology/Anthropology

University Of The District of Columbia
Washington, DC
05-2013

Associate of Arts - Liberal Arts

University of The District of Columbia
Washington, DC
05-2011

Skills

  • Healthcare compliance
  • Operations management
  • Clinical supervision
  • Organizational development
  • Healthcare law
  • Staff training and development
  • Managed care
  • Patient safety
  • Quality improvement
  • Facility management
  • Lean healthcare
  • Health information systems
  • Human resources management
  • Healthcare policy
  • Healthcare marketing
  • Regulatory affairs
  • Employee supervision
  • Employee recruitment and hiring
  • Administrative staff supervision
  • Personnel management
  • Information systems development
  • Staff management

Timeline

HR Healthcare Administrator

Cameo
09.2022 - 05.2024

HR Healthcare Assistant Manager

LDM/IBM/Department of Commerce
11.2021 - 09.2022

Employee GS-13 Step 8 HR Healthcare Manger

Department of State S Bureau
10.2020 - 11.2021

Chickasaw-HR Healthcare Manager-Contractor

Department of State A Bureau
10.2019 - 10.2020

HR Managed Care Generalist

FDA/AEIO
11.2018 - 10.2019

Healthcare HR Administration Specialist

Census Bureau/Chickasaw
05.2018 - 11.2018

HR Healthcare Administrator

FEMA/YRCI
07.2017 - 05.2018

Federal Healthcare Admin. Generalist

Department of VA
01.2017 - 07.2017

Federal Healthcare HR Specialist (Contractor)

USSS/RGS
05.2016 - 12.2016

Federal Healthcare HR Specialist (Contractor)

DOT/FPMI
08.2014 - 05.2016

Federal Healthcare HR Specialist (Contractor)

HILDA Management Group
06.2009 - 08.2014

Healthcare HR Administrative Assistant

PCA International, Inc.
05.2006 - 06.2009

Ph.D. - Christian Theology/Philosophy

North Central Theological Seminary

Master of Arts -

Trinity International University- Law School

Bachelor of Arts - Sociology/Anthropology

University Of The District of Columbia

Associate of Arts - Liberal Arts

University of The District of Columbia

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