Rita Campbell
Assistant Store Manager
Houston,Tx
Summary
Driven Training Store Manager with 12 years of experience training groups of employees in the Customer Service industry. A flexible and global thinking individual with excellent interpersonal and communication abilities. Adept at creating and utilizing current training materials, evaluating employee performance, and assessing company needs. Accomplished at providing leadership, mentorship, and guidance.
Overview
7
7
years of professional experience
Work History
Training Store Manager
The Childrens Place
Cypress, TX
10.2018 - Current
- Hired, delegated, and reviewed sales associate and leadership performance and provided comprehensive coaching in loyalty, customer service, and leveraging traffic to increase sales KPI's by ten percent over plan in Q3.
- Drove and maintained excellent operational processes, inventory management, and visual /marketing standards.
- Supervised and effectively trained up to thirty employees with continued attention to development and recognition to reduce turn.
- Coordinated virtual leadership workshops to educate up to seventy team lead members within the district on best practices to optimize productivity, network recruit and onboard, and succession plan through our Bench Lead Program.
- Interview internal and external candidates for lead positions throughout the district.
- Train external Store Managers on company standard operating procedures, staffing and development, as well as a strong focus on business acumen.
Assistant Store Manager
Maurices
Baytown, TX
04.2016 - 10.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries, styling sessions, and overall positive brand experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product knowledge, sales incentives, and loyalty rewards and credit programs, significantly increasing customer satisfaction and sales.
Education
Associate of Arts - Liberal Arts Honors/ Humanities
Lee College
Baytown, TX05.2004
Skills
- Manager Coaching and Training
- Strategic Decision-Making
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Finance and Accounting Oversight
- Originality and Creativity
- Sales Tracking
- Policy Enforcement
- Execution of Special Assignments
- Inventory Control Processes
- Operational Standards
- Customer Satisfaction
Goal
Create a Specific Measurable Actionable Realistic and Time Bound plan in my current position to advance to a District Manager role in the future.
Timeline
Training Store Manager
The Childrens Place
10.2018 - Current
Assistant Store Manager
Maurices
04.2016 - 10.2018
Associate of Arts - Liberal Arts Honors/ Humanities
Lee College
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