Rita Campbell
Lithia Springs,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Operations Specialist
McMaster-Carr
11.2020 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Participated in packing and forklift operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Reduced processing times for customer orders by optimizing use of automation tools.
General Manager of Operations
Home2 Suites By Hilton
08.2018 - 11.2020
- Responsible for all financial aspects of business; maintaining inventories, purchasing for all outlets of hotel, forecasting and budgeting daily revenues and expenses
- Works with department heads and employees directly and counsel employees when necessary
- Establishes programs to improve employee morale and motivation
- Delegates work responsibilities in order to best utilize all personnel
- Obtains current, competitive rate information on daily and weekly basis and make rate strategy accordingly
- Inspects the property and implements action to ensure the safety of all staff and guests
- Devise and plans all capital expenditures, annual budgets and forecasts; oversee all volume and profit objectives, P&L, operational strategies and programs
- Producing annual budgets for Hotel operations, including revenue and expenses, marketing plans, and monthly financial reports
- Facilitates yield meetings to maximize ADR and profitability, including identification of group business
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Increased employee retention rate by creating professional development programs.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
ASSISTANT GENERAL MANAGER
Homewood Suites by Hilton
01.2014 - 07.2018
- Provided support to GM in Operations and Financial Management, General Sales & Marketing Strategy, and Event Planning and Execution
- Provided direct support supervision of Hotel and Housekeeping Supervisors
- Developed and implemented housekeeping cleaning inspection program
- Attended and lead internal meetings while working closely with housekeeping, sales, engineering, and security departments
- Promoted the highest levels of service by conducting quality standard tests and consistent training with a strong focus on guest centricity and employee empowerment
- Responsible for proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and departmental expenses
- Recruitment and selection of all new hires for the hotel department
- Supervised employees including maintaining proper relations, recognition, evaluating performance and administering discipline
Education
BA - Sociology
Shaw University
Raleigh, NC09.2012
Skills
- Client Account Management
- Contract Negotiation
- Analytical Problem Solver
- Communication Skills
- Attention to Detail
- Effective Conflict Resolution
- Microsoft Office Suite
- Project management
Timeline
Operations Specialist
McMaster-Carr
11.2020 - Current
General Manager of Operations
Home2 Suites By Hilton
08.2018 - 11.2020
ASSISTANT GENERAL MANAGER
Homewood Suites by Hilton
01.2014 - 07.2018
BA - Sociology
Shaw University
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