Summary
Overview
Work History
Education
Skills
Timeline
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Rita Caruso

Lynbrook,NY

Summary

Enthusiastic and dedicated professional with extensive customer service experience across retail and hospitality industries. Skilled in product knowledge, multitasking, and providing personalized recommendations to enhance guest experiences. Proven ability to handle high-pressure situations, resolve issues on the spot, and collaborate effectively with teams. Committed to continuous learning and development through hands-on experience and training new staff.

Overview

4
4
years of professional experience

Work History

Educator

Lululemon athletica
09.2022 - Current
  • At Lululemon, I listen closely to guests' needs to recommend products that best match what they're looking for
  • I have developed extensive product knowledge, allowing me to confidently suggest items based on functionality, style, and fit
  • My strong customer service skills enable me to handle questions and resolve issues on the spot, ensuring a positive shopping experience
  • I engage with guests to create a welcoming environment and help them feel confident in their purchases
  • I am also a part of the mentor program and have trained numerous employees both seasonal and permanent
  • Lastly, I am also proficient in back of house tasks as well including: inventory receiving, shipments, restock, and picking and packaging online orders in a timely fashion

Hostess

The Tap Room
09.2021 - 06.2022
  • At The Tap Room, I greeted and seated guests efficiently to keep the flow of service running smoothly
  • I frequently assisted with running food and drinks to tables, ensuring orders were accurate and delivered promptly
  • I developed a strong understanding of the menu, allowing me to confidently recommend dishes and answer guest questions
  • I was also responsible for managing phone orders and coordinating with delivery platforms to ensure accuracy and efficiency
  • When handling takeout orders, I offered personalized suggestions based on guest preferences and dietary needs
  • Additionally, I helped train new staff on restaurant procedures and customer service standards

New York Beach Club Restaurant
06.2021 - 09.2021
  • At the New York Beach Club, I worked at the counter, assisting guests with their orders and providing knowledgeable recommendations based on their preferences
  • I supported the servers by running food to guests, refilling drinks, and ensuring orders were accurate and delivered in a timely manner
  • My familiarity with the menu allowed me to confidently answer questions and suggest dishes to enhance the guest experience
  • I also maintained high standards for order accuracy and presentation to ensure a positive dining experience

Education

Master's of Science Education - Special Education

St. John's University
Jamaica, NY
05-2027

Bachelor's of Science Education - Biology

St. John's University
Jamaica, NY
05-2026

Skills

  • POS experience
  • Customer service
  • Multitasking
  • Menu/Product Knowledge
  • Teamwork
  • Problem-Solving
  • Training & Mentoring
  • Efficiency
  • Attention to Detail
  • Communication
  • Sales Skills

Timeline

Educator

Lululemon athletica
09.2022 - Current

Hostess

The Tap Room
09.2021 - 06.2022

New York Beach Club Restaurant
06.2021 - 09.2021

Master's of Science Education - Special Education

St. John's University

Bachelor's of Science Education - Biology

St. John's University

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Rita Caruso