Rita Chaumont
Summary
With over 24 years of experience in dealerships, excelling in both Service & Parts departments, serving as an advisor and in various management roles. Certified warranty administrator for Stellantis. Progressed from Service Advisor to Service Director within six months at Alfa Romeo of Plano/Autos of Dallas. Consistently achieved outstanding results as a Service Advisor, addressing customer issues and delivering industry-leading service. Strong leadership skills with analytical problem-solving and strategic planning expertise. Adept at implementing scalable approaches that drive success.
Overview
22
22
years of professional experience
Work History
Service Director
Alfa Romeo of Plano
08.2023 - 12.2024
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Administered warranty claims and ensured timely processing.
Service Advisor
Texas Toyota Of Grapevine
04.2022 - 07.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Service Advisor
Moritz Chrysler Dodge Jeep
07.2022 - 02.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Massage Therapist
Self Employed Web
01.2021 - 04.2022
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Massage Therapist
The College of Healthcare Professions
09.2020 - 11.2020
- Used various techniques to massage clients to their comfort level
- Educated clients on policies, procedures, and techniques
- Managed schedule to accommodate clients and maintained a timely manner during each massage
- Set appointments, answered phones, and performed filing
Purchasing Specialist
Atlas Sand, LLC
04.2019 - 10.2019
- Maintained inventory and warehouse
- Managed daily communications with accounts receivable
Service Manager/Parts Manager and Advisor
Stanley Dodge
01.2003 - 01.2018
- Worked with all departments within the dealership to give the customer the best possible experience
- Assisted to build a loyal customer base
- Trained in customer service skills on the phone and in person
Education
Massage Therapy Program
The College of Healthcare Professions
Forth Worth, TX11.2020
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Staff development
- Payroll and budgeting
- Performance analysis
- Customer engagement
- Relationship building
Timeline
Service Director
Alfa Romeo of Plano
08.2023 - 12.2024
Service Advisor
Moritz Chrysler Dodge Jeep
07.2022 - 02.2023
Service Advisor
Texas Toyota Of Grapevine
04.2022 - 07.2023
Massage Therapist
Self Employed Web
01.2021 - 04.2022
Massage Therapist
The College of Healthcare Professions
09.2020 - 11.2020
Purchasing Specialist
Atlas Sand, LLC
04.2019 - 10.2019
Service Manager/Parts Manager and Advisor
Stanley Dodge
01.2003 - 01.2018
Massage Therapy Program
The College of Healthcare Professions
Similar Profiles
Kaz KhanKaz Khan
Automotive Service Advisor at Alfa Romeo Of PlanoAutomotive Service Advisor at Alfa Romeo Of Plano
Karla KayKarla Kay
Luxury Auto Sales Executive at Bishop Maserati and Alfa RomeoLuxury Auto Sales Executive at Bishop Maserati and Alfa Romeo
Todd J DeGiorgioTodd J DeGiorgio
NA at St Pete Maserati, Alfa RomeoNA at St Pete Maserati, Alfa Romeo
Ray LeBlancRay LeBlanc
Service Director at Xtreme Nissan/ CDJRService Director at Xtreme Nissan/ CDJR
Anthony VellaAnthony Vella
Service Director at County Wide PowersportsService Director at County Wide Powersports