RITA COOK
Rome,NY
Summary
Experienced and energetic office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
20
20
years of professional experience
Work History
Paralegal
Robert Julian, P.C.
Utica, NY
05.2024 - Current
- Prepared clients for appointments, depositions and testimony.
- Interviewed clients and obtained vital case information to support associates.
- Produced well-researched and articulate legal briefs, pleadings and statements.
- Organized exhibits for trial by preparing materials and supporting documentation.
Office Manager
Law Offices of Steven R Dolson
09.2021 - 05.2024
- Assisted in scheduling and provided support for all in this law firm
- Tracked all employees on time worked and time off
- Managed primary bank account for the firm.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Paralegal
US Bankruptcy Trustee, Law Offices of Steven R Dolson
Syracuse, NY
06.2018 - 09.2021
- Case manager had over 300 social security clients and 160 other clients.
- Interviewed clients and obtained vital case information to support associates.
- Prepared compliance and regulatory forms for legal cases and suits.
- Entered client data into Prevail to manage records and customer relationships
- Produced well-researched and articulate legal briefs, pleadings and statements.
Medical Records Clerk
Steven R. Dolson Law Offices
Syracuse, NY
05.2017 - 06.2018
- Tracked and processed release of information requests.
- Kept department clean, organized and professional.
- Scanned incoming documentation.
- Processed and invoiced records requests from patients, providers and third parties.
- Purged outdated files.
- Observed confidentiality and safeguarded all patient-related information.
- Obtained information by contacting appropriate personnel or patients.
- Scanned and validated medical records for upload.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Secretary
Crouse Medical Practice, PLLC
01.2015 - 05.2017
- Checked in and out for patients; scanned and filed patients' medical charts and medical records.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Greeted visitors and directed to appropriate location or person.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Managed multiple calendars and contacts using computer software.
Patient Services Assistant
University of Michigan Health System
10.2014 - 12.2014
- Uploaded patient records and provided service to family members seeking information on patients; input follow-up calls in the Epic system, plus input expected patient information into the Epic system.
- Managed reception services, including monitoring sign-ins, collecting information and coordinating patient movements.
- Applied HIPAA privacy and security regulations while handling patient information.
Information Technology Specialist
US Navy
Various
03.2004 - 08.2012
- Maintained training records for the Information Technology Department, consisting of 150 civilian and military personnel; trained audits with an overall score of 97 percent.
- Maintained records, logs and lifecycle documentation of work requests.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Education
Master of Public Administration -
Purdue University Global
West Lafayette, IN08.2024
Bachelor, Paralegal Studies -
Kaplan University
Certified Cisco, Security Plus -
Skills
- Contract Administration
- Multitasker
- Verbal & Written Communications
- Recruiting
- Detailed Oriented
- Active Listening
- Legal Compliance
- Conflict Resolution
- Leadership
- Scheduling
- Westlaw Legal Search
- Self-Starter
- Bankruptcy law
- Records Management
- Proficient in MS Office
- Attorney Support
- Legal research skills
- Document Preparation
- Office Administration
Availability
Available for ALL Locations
References
References available upon request.
Timeline
Paralegal
Robert Julian, P.C.
05.2024 - Current
Office Manager
Law Offices of Steven R Dolson
09.2021 - 05.2024
Paralegal
US Bankruptcy Trustee, Law Offices of Steven R Dolson
06.2018 - 09.2021
Medical Records Clerk
Steven R. Dolson Law Offices
05.2017 - 06.2018
Secretary
Crouse Medical Practice, PLLC
01.2015 - 05.2017
Patient Services Assistant
University of Michigan Health System
10.2014 - 12.2014
Information Technology Specialist
US Navy
03.2004 - 08.2012
Master of Public Administration -
Purdue University Global
Bachelor, Paralegal Studies -
Kaplan University
Certified Cisco, Security Plus -
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