Rita Cruz
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Women's Center OBGYN
02.2024 - Current
- Oversee daily office opening and closing procedures, ensuring all systems, rooms, and supplies are ready for patient care
- Answer an average of 50+ patient phone calls daily, providing information, resolving inquiries, and managing appointment schedules.
- Register 30+ patients per day, process copays, and verify insurance details to streamline front-desk operations.
- Schedule an average of 25 appointments daily, both in person and over the phone, optimizing physician availability and patient convenience.
- Escort patients to exam rooms, conducted initial measuring and recording of vital signs, and providing pre-exam information to patients.
- Maintain and restock exam rooms with necessary supplies, monitor expiration dates on medications, and implement safety protocols to ensure a clean, well-prepared environment for patient care.
- Assist with non-stress tests for 10+ obstetrical patients per week, providing support and preparing patients for evaluations.
- Coordinate surgeries, handling scheduling, paperwork, and pre-operative instructions for 5-10 procedures weekly.
- Review and process billing statements for accuracy, ensuring timely and accurate claim submissions.
- Set up for medical exams and assist physicians during procedures, contributing to smooth patient experiences and efficient workflow.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Administrative Assistant
Leo's Trucking LLC
03.2019 - 01.2024
- Coordinated scheduling for 5+ drivers and heavy equipment operators weekly, aligning dispatch times with project deadlines to improve on-time delivery to job sites by 20%.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Processed and organized an average of 50+ load tickets, delivery logs, and proof-of-delivery documents weekly, achieving a 98% accuracy rate in data entry and record-keeping.
- Communicated daily with project managers, site supervisors, and vendors, resolving scheduling and logistical inquiries to maintain a 90% project satisfaction rate.
- Monitored fuel usage, equipment hours, and maintenance logs for a fleet of 5+ dump trucks and heavy machinery, reducing monthly operational costs by 12%.
- Tracked driver and equipment operator compliance with DOT and OSHA regulations, maintaining 100% compliance with safety and certification requirements.
- Prepared and distributed weekly and monthly reports on load deliveries, fuel consumption, and equipment utilization to support project planning and cost management.
- Managed office supplies and inventory, reducing supply expenses by 15% through strategic ordering and vendor negotiation.
- Supported the hiring and onboarding of drivers and equipment operators, coordinating paperwork and initial compliance training to streamline the recruitment process.
Manager
Aldi USA
09.2014 - 02.2019
- Opened or closed store daily, overseeing security and readiness for operations, including balancing cash and safe, totaling up to $20,000 per shift.
- Trained and onboarded over 10 new associates, resulting in a 15% improvement in customer service ratings during my tenure.
- Managed daily store orders via MDT system, maintaining optimal inventory levels for 1,000+ items and reducing stockouts by 10%
- Executed weekly price adjustments and markdowns for 200+ items, ensuring accurate pricing and effective product rotation
- Handled cashiering and processed an average of 150 customer transactions per shift, achieving a 98% accuracy rate
- Organized and processed truck freight (up to 3,000 units) within the scheduled time, increasing shelf availability by 20%
- Responded to customer concerns daily, with a 90% first-contact resolution rate
- Supervised team of 5-7 associates per shift, monitoring performance and daily operations to meet store goals
Education
High School Diploma -
Union Hill High School
Union City, NJ06-2004
Skills
- Operations Management
- Logistics Coordination
- Customer Service & Communication
- Regulatory Compliance
- Document Management & Data Entry
- Team Leadership & Training
- Inventory & Supply Management
- Billing & Financial Oversight
- Report Generation & Data Analysis
- Software Proficiency
- Microsoft Office Suite (Excel, Word, Outlook)
Languages
Spanish
Timeline
Medical Receptionist
Women's Center OBGYN
02.2024 - Current
Administrative Assistant
Leo's Trucking LLC
03.2019 - 01.2024
Manager
Aldi USA
09.2014 - 02.2019
High School Diploma -
Union Hill High School
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