Rita Dawood
Sterling Heights,USA
Summary
Client service professional seeking advancement opportunities. Self-motivated with exceptional communication and computer capabilities. Friendly associate adept at working in diverse client service environments.
Overview
10
10
years of professional experience
Work History
Processing Director
Swift Home Loans Inc
07.2022 - 09.2025
- Streamlined processing operations to enhance workflow efficiency.
- Developed and implemented training programs for processing staff and held weekly trainings for the team to ensure efficiency.
- Monitored quality control measures to ensure compliance with industry standards.
- Analyzed data trends to identify opportunities for process improvement.
- Processed 100+ loan applications at all times which included calling all clients daily, requesting and reviewing documents obtained for underwriting purposes.
- Resolved issues that came on loan applications and ensured funding each loan in an average of 11-12 days.
- Worked with 5-6 different lenders individually depending on the scenario of each loan that was processed.
Underwriter III
Caliber Home Loans dba NewRez LLC
05.2021 - 03.2022
- Reviewed documentation such as income, credit, assets, property details and ensured the client is meeting investor guidelines and company overlays.
- Provided initial and final approvals for conventional and VA transactions to close after review is completed and requirements are met.
- Maintained daily pipeline for approved files to review submitted conditions/documents required.
- Maintained and grew professional relationships with external and internal clients by prioritizing and organizing work load each day to ensure turn times are met.
Senior Underwriter
United Wholesale Mortgage
03.2018 - 05.2021
- Obtained VA designation to underwrite income/occupancy on GNMA backed loans.
- Reviewed documentation such as income, credit, assets, property details and ensure the client is meeting investor guidelines and company overlays.
- Gave initial and final approval for VA and conventional transactions to close after review is completed and requirements are met.
- Ensure high level client service with broker partners as well teammates by answering questions, client requests regarding any issues, not missing any calls from clients / team mates, and responding to any requests within a reasonable time to avoid any delays.
- Occasionally assist with resubmitted conditions, and mentor junior underwriters transitioning into senior roles.
Loan Officer Assistant
Connect Mortgage Funding
03.2017 - 08.2017
- NMLS #1578937 (Registered)
- Took applications from clients who are interested in applying for a mortgage.
- Gathered documents from clients to help qualify them for mortgages.
Associate Banker
Quicken Loans
12.2016 - 03.2017
- NMLS #1578937 (Registered)
- Made calls on dialer, calling 700-1000 clients per day to gain new clientele.
- Transferred clients to licensed bankers after overcoming objections about doing business together.
Operations
United Wholesale Mortgage
06.2015 - 12.2016
- Trained new hires as well as coached current teammates on processes/process changes and everyday responsibilities all while completing orders of tax transcripts, and answering client phone calls (internal & external).
- Quality checked every teammate along with answering any questions.
- Completed emergency tasks.
- Created/updated internal job aids.
- Obtained verbal verifications of employment from borrower's employer ensure income will continue.
Education
Mortgage Licensing Education Course -
Quicken Loans
Detroit, MI12.2016
Diploma -
Royal Oak High School
Royal Oak, MI05.2015
Skills
- Federal mortgage laws
- Ethics
- Loan products
- Loan origination activities
- Quick learner
- Problem solver
- Exceptional communication skills
- Team player
- Detail oriented
- Multitasker
- Fluent in English and Arabic
Timeline
Processing Director
Swift Home Loans Inc
07.2022 - 09.2025
Underwriter III
Caliber Home Loans dba NewRez LLC
05.2021 - 03.2022
Senior Underwriter
United Wholesale Mortgage
03.2018 - 05.2021
Loan Officer Assistant
Connect Mortgage Funding
03.2017 - 08.2017
Associate Banker
Quicken Loans
12.2016 - 03.2017
Operations
United Wholesale Mortgage
06.2015 - 12.2016
Diploma -
Royal Oak High School
Mortgage Licensing Education Course -
Quicken Loans
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