Rita DeHerrera
Arvada,CO
Summary
Successful Customer Service Coordinator with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
BRANCH CUSTOMER SERVICE COORDINATOR
TTI INC
02.2023 - Current
- Verify and expedite orders
- Process quotes and provide confirmation
- Back up coverage for Inside Sales Rep
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Respond to customer needs through competent customer service and prompt problem-solving
- Maintained and managed customer files and databases.
ACCOUNTS RECEIVABLE
ALL COPY PRODUCTS
02.2022 - 01.2023
- Process payments, post checks, contact past due customers to ensure invoices were received, resend invoices, send past due letters.
- Contact past due customers by phone and e-mail to help make payment arrangements.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
FRONT DESK
ALPINE DERMATOLOGY
03.2021 - 02.2022
- Verify insurance for co-pay, deductibles
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Pull and prepare charts
- Assist with daily billing
- Maintained organized, welcoming lobby area to create a positive first impression for visitors.
- Streamlined front desk operations for improved efficiency and guest experience.
Customer Service Representative
TTI Inc
01.2017 - 02.2021
- Verify and expedite orders
- Process quotes and provide confirmation
- Back up coverage for Inside Sales Rep
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Respond to customer needs through competent customer service and prompt problem-solving.
Education
Certificate - Business Essentials
DeVry University
Villa Park10.2024
CERTIFICATE - MEDICAL ADMININSTRATIVE ASSISTANT
PIMA MEDICAL
Denver, CO10.2009
GED -
EMILY GRIFFITH
Denver03.2000
Skills
- 35-45 wpm, 10-key, 8,000 kspm
- Office Management
- Skilled in effective customer service
- Proficient in Microsoft Office Applications
- Complaint Handling
- Customer Focus
- Documentation skills
- Account Management
- Clerical Support
- Documentation abilities
Timeline
BRANCH CUSTOMER SERVICE COORDINATOR
TTI INC
02.2023 - Current
ACCOUNTS RECEIVABLE
ALL COPY PRODUCTS
02.2022 - 01.2023
FRONT DESK
ALPINE DERMATOLOGY
03.2021 - 02.2022
Customer Service Representative
TTI Inc
01.2017 - 02.2021
Certificate - Business Essentials
DeVry University
CERTIFICATE - MEDICAL ADMININSTRATIVE ASSISTANT
PIMA MEDICAL
GED -
EMILY GRIFFITH
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