Rita Di Cicco
Hallandale Beach
Summary
Dynamic Customer Engineer with TS Clearance at HP Inc., adept at troubleshooting and hardware repair for high-profile clients like Wells Fargo. Proven expertise in device configuration and remote support, complemented by excellent communication and teamwork skills. Successfully resolved complex technical issues, enhancing customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Engineer With TS Clearance
HP Inc.
02.2008 - Current
- Supported troubleshooting efforts for customer inquiries and technical issues.
- Hardware repair of HP systems including HP LaserJet printers, computers, servers and networking.
- Learned to diagnose and resolve hardware and software problems effectively.
- Top Secret Clearance with DOD servicing FBI, DOD, Airforce/Army bases. Any government establishment requiring TS clearance.
- Serviced Custom accounts Wells Fargo and Bank of America. Hardware and software procedures and equipment. Also received bank clearances.
Education
Associate of Science - Electronic Engineering
ITT Technical Institute
Fort Lauderdale, FLSkills
- Remote support
- Customer support
- Software installation
- Hardware repair
- Repair work
- Device configuration
- Equipment installation
- Troubleshooting and diagnosis
- Teamwork and collaboration
- Reliability
- Excellent communication
- Team building
Accomplishments
- Documented and resolved hardware which led to successful repairs for our customers..
- Maintains a Top Secret Clearance more than 10 years.
Certification
- CCNA - Cisco Certified Network Associate
- MCSE - Microsoft Certified Systems Engineer
Languages
English
Full Professional
Timeline
Customer Engineer With TS Clearance
HP Inc.
02.2008 - Current
Associate of Science - Electronic Engineering
ITT Technical Institute
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