Rita Dos Santos Cruz
Summary
Compassionate and skilled Registered Nurse graduate with over 8 years of clinical medical experience. Possessing a strong foundation in diverse clinical settings, committed to delivering exceptional patient care while respecting individual needs and values. Recognizing the importance of teamwork, detail-oriented and diligent professional who thrives in fast-paced, high-stakes environments. Excellent communication and collaboration skills, combined with ability to solve problems and handle challenging situations, make an asset to any healthcare team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flu Clinic Nurse
Apple Wellness Center
09.2024 - Current
- Prepared and administered 85 + immunizations daily, supporting patient well-being by educating patients on the importance of vaccination and how to stay healthy during flu season, and care strategies after vaccination, such as how to deal with side effects
- Observed and assessed patients to identify adverse reactions to the vaccine and provide care if necessary
- Recorded details regarding immunization to keep patient charts updated
- Built meaningful relationships with patients and families for optimal care
Medical Assistant, Quality Ambassador & Chair of Diversity and Inclusion Committee
Apple Wellness Center
01.2018 - Current
- Worked closely with nurses, physicians and fellow medical assistants providing comprehensive support to ensure high-quality care for patients, achieving a patient satisfaction of 95%
- Performed essential tasks such as venipuncture, point of care tests, immunization administration, and EKGs with precision and adherence to protocols
- Educate patients on use of medical devices like crutches and nebulizers, promoting self-care and recovery
- Maintain accurate and confidential patient records in electronic health systems, ensuring seamless data management and compliance with healthcare standards
- Developed efficient workflows for N95 fit testing within the clinic environment leading up to achieving a perfect success rate across all staff without any reported incidents related to improper fitting
- Led Diversity and Inclusion Committee, driving initiatives that increased employee engagement and improved workplace culture
- Designed and implemented diversity and inclusion newsletter, significantly raising organizational awareness and participation
- Collaborated on quality improvement projects, working closely with quality team to meet and exceed regulatory requirements
- Played pivotal role training new employees, promoting ongoing learning and development within team
Advanced Medical/Surgical Preceptorship
UCSF Helen Diller Medical Center
03.2024 - 05.2024
- Provided direct patient care, prioritizing comfort and safety at all times to enhance patient experience, leading to a significant increase in positive feedback
- Educated patients on self-care techniques for managing chronic conditions and facilitating post-operative recovery, resulted in improved adherence rates observed through patient interaction
- Executed wound dressings and sterile procedures by adhering strictly to established protocols; achieved 100% compliance rate with infection control standards across all patient interactions
- Utilized critical thinking skills to assess complex patient situations, making informed decisions that support patient outcomes
Pediatric Clinical Rotation
UCSF Benioff Children's Hospitals
01.2024 - 03.2024
- Delivered patient-centered care by collaborating with interdisciplinary team to coordinate patient care, ensuring safety and well-being
- Executed central line access procedures according to facility protocols, maintaining adherence to established standards of care
Maternity & Newborn Clinical Rotation
Zuckerberg San Francisco General Hospital
10.2023 - 12.2023
- Monitored mother and baby during labor, delivery, and postpartum period to ensure safety, well-being, and promote a positive bonding experience
- Provided compassionate care and emotional support to newborn experiencing withdrawal in NICU, fostering safe environment to aid in their recovery during critical developmental phase
- Educated and empowered first-time parents on essential newborn care, offering detailed guidance on post circumcision care and addressing their questions
Psychiatric Clinical Rotation
CPMC Davies Campus
08.2023 - 10.2023
- Employed therapeutic communication strategies to conduct effective patient interviews, demonstrating active listening, empathy, and understanding of patient's emotional needs
Basic Medical/Surgical Clinical Rotation
CPMC Mission Bernal Campus
01.2023 - 05.2023
- Assisted with patient assessments by monitoring vital signs and accurately documenting findings to support ongoing care
- Delivered comprehensive medication and discharge education to patients, ensuring they understood their treatment plans for optimal recovery outcomes
Teacher's Assistant
City College of San Francisco
01.2021 - 07.2021
- Facilitated student learning in Nutrition for Health Sciences online class by promoting collaborative environment through weekly discussions and providing guidance
Medical Assistant
San Francisco Gynecology
01.2017 - 12.2018
- Prepared and sterilized medical instruments for minor gynecological procedures, ensuring adherence to all safety protocols; provided support during 50+ procedures without any reported complications or delays in patient care
- Collaborated with insurance companies on a daily basis to confirm patient coverage, reducing verification time by approximately 30 minutes per case while improving the reliability of financial processes
- Developed an innovative appointment scheduling system that increased operational efficiency by managing over 100 appointments weekly, leading to a notable reduction in average patient wait times from one hour down to twenty minutes
Volunteer
SAST
01.2013 - 02.2013
- Supported educational programs for children in underprivileged areas of Cape Town, including Woodstock, Phillipi, and Pikkieland creche & pre-school, enhancing access to education and essential resources for young individuals
Education
Bachelor of Science - Nursing
San Francisco State University
San Francisco, CA12.2024
Associate of Science - Nursing
City College of San Francisco
San Francisco, CA05.2024
Associate of Science - Health Education
City College of San Francisco
San Francisco, CA05.2021
Skills
- Patient Centered Care & Assessment
- Care Planning & Patient Education
- Team Collaboration
- Patient Advocacy
- Medication Administration
- Point-of-care Testing
- Vital Signs Monitoring
- EKG
- Venipuncture
Certification
- BLS/ACLS/PALS, AHA - 09/2024 - 09/2026
- NRP
- FHR Monitoring
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flu Clinic Nurse
Apple Wellness Center
09.2024 - Current
Advanced Medical/Surgical Preceptorship
UCSF Helen Diller Medical Center
03.2024 - 05.2024
Pediatric Clinical Rotation
UCSF Benioff Children's Hospitals
01.2024 - 03.2024
Maternity & Newborn Clinical Rotation
Zuckerberg San Francisco General Hospital
10.2023 - 12.2023
Psychiatric Clinical Rotation
CPMC Davies Campus
08.2023 - 10.2023
Basic Medical/Surgical Clinical Rotation
CPMC Mission Bernal Campus
01.2023 - 05.2023
Teacher's Assistant
City College of San Francisco
01.2021 - 07.2021
Medical Assistant, Quality Ambassador & Chair of Diversity and Inclusion Committee
Apple Wellness Center
01.2018 - Current
Medical Assistant
San Francisco Gynecology
01.2017 - 12.2018
Volunteer
SAST
01.2013 - 02.2013
Bachelor of Science - Nursing
San Francisco State University
Associate of Science - Nursing
City College of San Francisco
Associate of Science - Health Education
City College of San Francisco
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