Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rita Fernandez

San Antonio,TX

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

20
20
years of professional experience

Work History

Scheduling Staffing Administrator

Lowes Home Improvement
03.2019 - Current
  • Initiates job requisitions, review prospective candidates, and schedules interviews.
  • In charge of conducting orientations and welcoming new associates through online training and class teachings.
  • Work closely with store manager and assistant store managers in reviewing and scheduling prospective candidates through the talent acquisition process
  • Edit and build weekly schedules in Kronos timekeeping system to align with customer-centric demand.
  • Provided great customer service through daily execution of Lowe's customer service policies, procedures, and programs.
  • Planned and supported store events sponsored by Lowe's such as safety and quarterly celebrations
  • Worked with many computer systems such as Microsoft office (word, PowerPoint, excel, outlook).
  • Reviewed applications and resumes to support hiring activities.
  • Organized Safety training sessions to staff, and managers.
  • Monitored employee recognition programs.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Answered and redirected incoming phone calls for office.
  • Supported coordination of benefits open enrollment activities and process.

PHARMACY TECHNICIAN, MEDICATION ASSISTANCE PROGRAM

CPHT/METHODIST HEALTHCARE MINISTRIES ADVOCATE
02.2015 - 07.2019
  • Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for vaccines.
  • Assisted patients by filling out applications from pharmaceutical companies for prescription assistance.
  • Taught patients how to store and destroy old or expired medications

Pharmacy Technician

Carvajal Pharmacy
02.2004 - 06.2015
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Education

No Degree - Business Administration

Purdue Global
West Lafayette, IN
12.2025

Skills

  • Staffing Metrics
  • Communications Management
  • Clerical Support
  • Policy and Procedure Implementation
  • Administrative Support
  • Applicant Tracking Systems
  • Microsoft Office
  • Training and Development
  • Maintain Employment Records
  • Onboard New Hires
  • Employee Orientation
  • Employee Engagement Strategies
  • Staffing and scheduling

Languages

Spanish
Native or Bilingual

Timeline

Scheduling Staffing Administrator

Lowes Home Improvement
03.2019 - Current

PHARMACY TECHNICIAN, MEDICATION ASSISTANCE PROGRAM

CPHT/METHODIST HEALTHCARE MINISTRIES ADVOCATE
02.2015 - 07.2019

Pharmacy Technician

Carvajal Pharmacy
02.2004 - 06.2015

No Degree - Business Administration

Purdue Global

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Rita Fernandez