Rita Fielden
Port Charlotte,FL
Summary
Efficient and skilled professional known for high productivity and ability to complete tasks swiftly. Possess specialized skills in surgical scheduling, patient coordination, and medical coding. Excels in communication, teamwork, and problem-solving, ensuring smooth operation of surgical procedures and enhancing patient care.
Overview
11
11
years of professional experience
Work History
Surgical Coordinator
Golisano Children's Hospital of Southwest Florida
Fort Myers, FL
10.2021 - 09.2024
- Booked surgeries according to physicians requests and maintained prompt turnaround times for scheduling.
- Communicated with insurance companies to determine coverage for specific procedures. Verified insurance information and obtained Prior Authorizations for upcoming surgeries
- Assisted in setting up peer to peers and appeals for insurance denials in a timely manor.
- Facilitated communication between surgeons, nurses, equipment reps and other hospital staff involved in the care of patients undergoing surgery to help streamline efficiency for a better patient experience.
- Maintained calendars for all three specialties ENT, General Surgery and Urology) including but not limited to surgical procedures, case lengths, Personal PTO, provider Meetings, and emergency surgery for the 21 providers within the practice.
Physician Office Specialist
Broward Health
Pompano Beach, FL
03.2021 - 08.2021
- Called patients to schedule routine follow up appointments, as well as specialty testing for cardiology all while consistently double-checking insurance eligbility, obtaining authorizations/referrals.
- Updated patient financial information and demographics to help promote accurate record keeping.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed front office customer service, appointment management, and billing to ensure and provide patient satisfaction.
Dental Front Office Receptionist
U Smile Dental Centers
Plantation, FL
09.2020 - 03.2021
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Managed physician calendar, including scheduling patient appointments and procedures.
Customer Service Associate
PetSmart
Hollywood, FL
10.2017 - 09.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established membership loyalty, executing flawless customer retail account management.
- Escalated customer concerns, store issues and inventory requirements to supervisors for store improvement.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Apparel Sales Associate
Bass Pro Shops
Dania Beach, FL
11.2015 - 10.2017
- Stayed up to date on store promotions, payment policies and security practices.
- Communicated item availability with retail team members and shoppers.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Nursing Student Volunteer
St. Johns Nursing center
Lauderdale Lakes, FL
01.2014 - 05.2014
- Enhanced medical care by delivering compassionate emotional, physical and social support to facility residents.
- Backed up nursing staff by handling direct patient care needs, including obtaining vitals and transportation of patients.
- Delivered quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
Education
High School Diploma -
William T. McFatter Technical College
Fort Lauderdale, FLSome College (No Degree) -
Broward College
Fort Lauderdale, FLSkills
- Conflict mediation
- Customer relations
- Effective communication
- Project and time management
- Insurance pre-certifications
- Surgical procedures
- Organizational skills
References
Stephanie Doherty- Golisano Childrens Hospital
- Surgical Coordinator for Gastroentology
- 909-297-9152
Dr Franklin Rimell- Golisano Childrens Hospital
- ENT Provider and Surgeon
- 612-916-9306
Dr. Andreas Werle- Golisano Childrens Hospital
- ENT Provider and Surgeon
- 214-693-5900
Rebekah Gonzalez- Golisano Childrens Hospital
- Surgical coordinator
- 239-265-7917
Timeline
Surgical Coordinator
Golisano Children's Hospital of Southwest Florida
10.2021 - 09.2024
Physician Office Specialist
Broward Health
03.2021 - 08.2021
Dental Front Office Receptionist
U Smile Dental Centers
09.2020 - 03.2021
Customer Service Associate
PetSmart
10.2017 - 09.2020
Apparel Sales Associate
Bass Pro Shops
11.2015 - 10.2017
Nursing Student Volunteer
St. Johns Nursing center
01.2014 - 05.2014
High School Diploma -
William T. McFatter Technical College
Some College (No Degree) -
Broward College
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