Rita Fombe
Hampton,VA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager of Wellspring
Brightview Senior Living
Severna Park, MD
02.2022 - 05.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Maintained adequate staffing to meet objectives within budget.
- Created training modules and documentation to train staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Manager
McDonald's
Towson, MD
01.2019 - 12.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Associate of Science - Information Technology
Prince George's Community College
Upper Marlboro, MD12-2024
Skills
- Staff Management
- Team Leadership
- Sales Techniques
- Time Management
- MS Office
- Decision-Making
- Problem-solving abilities
- Teamwork and Collaboration
- Staff Training
- Hiring and Training
- Computer Skills
- Excellent Communication
Languages
French
Professional
English
Professional
Timeline
Manager of Wellspring
Brightview Senior Living
02.2022 - 05.2024
Manager
McDonald's
01.2019 - 12.2021
Associate of Science - Information Technology
Prince George's Community College
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