Rita Gates
Saraland
Summary
Dedicated and adaptable professional seeking part-time or full-time administrative or customer service positions, with flexible availability for any shift, including weekends. Committed to delivering exceptional service and support to ensure a positive experience for clients and colleagues. Open to interviews at any time, demonstrating eagerness to contribute to a dynamic team. Appreciation is extended for the consideration of this application.
Overview
6
6
years of professional experience
Work History
Secretary IV
USA Children's & Women's Hospital
05.2008 - 03.2012
- Maintained office records detailing budget information, employee time cards and purchase orders.
- Composed and proofread correspondence, reports and confidential documents.
- Received and screened telephone calls, visitors and incoming correspondence.
- Performed basic administrative tasks to support office workflow.
- Managed correspondence and communication between departments, ensuring timely information flow and collaborative efforts.
- Assisted in the preparation of departmental reports, contributing to data accuracy and informed decision-making processes.
- Implemented office protocols that streamlined administrative operations, resulting in improved workflow efficiency.
Customer Service Representative
Mediacom Cable
02.2006 - 05.2008
- Managed inventory levels to meet customer demand without overstocking or shortages.
- Tracked sales data and reported results to management teams for strategic planning purposes.
- Conducted training sessions for new sales staff, sharing best practices and product knowledge.
- Analyzed competitors' offerings regularly to stay informed about the market landscape.
- Managed customer inquiries, ensuring prompt resolution and satisfaction.
- Developed product knowledge to provide tailored solutions for clients.
- Analyzed customer feedback to identify trends and improve service quality.
Education
Associates Degree - Legal Secretary
20th Century Business College
Mobile, AL09-1991
General Studies - undefined
Satsuma High School
Satsuma, AL05.1989
Skills
- TEAM COLLABORATION
- BUSINESS WRITING
- SCHEDULE MAINTENANCE
- ORGANIZE FILES
- RECORDS MANAGEMENT
- INVENTORY MANAGEMENT
- SELF MOTIVATION
- RECEPTION DUTIES
- GOAL SETTING
- PROFESSIONAL DEMEANOR
- DOCUMENTATION AND CONTROL
- CORRESPONDENCE WRITING
- REPORT DEVELOPMENT
- FAST LEARNER
- ADAPTABILITY AND FLEXIBILITY
Timeline
Secretary IV
USA Children's & Women's Hospital
05.2008 - 03.2012
Customer Service Representative
Mediacom Cable
02.2006 - 05.2008
General Studies - undefined
Satsuma High School
Associates Degree - Legal Secretary
20th Century Business College