Rita Gayle
Carrollton
Summary
Management Program Analyst with extensive experience in data analysis and strategic reporting. Demonstrated success in budget development and operational improvements, leading to enhanced decision-making and increased efficiency.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Management Program Analyst
Internal Revenue Service, IRS
Farmers Branch
07.1983 - 02.2025
- Analyzed operational data to identify trends and improve decision-making processes.
- Developed strategic reports to support executive management in planning initiatives.
- Collaborated with cross-functional teams to align project goals with company objectives.
- Prepared detailed presentations for stakeholders on key performance indicators and findings.
- Researched industry best practices to inform strategic planning and operational improvements.
- Supported budget development by analyzing financial data and forecasting future expenses.
- Conducted data analysis, developed reports and presented findings to senior management.
- Analyzed customer feedback surveys to identify trends in customer service issues.
- Gathered and analyzed financial information to develop budgets and forecasts.
- Liaised between committees and remote facilities, delivering senior leadership decisions and reporting on individual branch performance metrics.
- Facilitated team meetings to discuss project progress, goals and objectives.
- Developed and implemented new procedures for streamlining operations.
- Created action plans to improve efficiency and reduce costs.
- Designed training programs for employees in order to increase productivity.
- Conducted interviews with staff members regarding workflow processes.
- Reviewed existing contracts and negotiated new agreements with vendors.
- Reviewed established procedures to assess areas in need of improvement.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
- Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
- Designed and delivered engaging training programs for diverse employee groups.
- Assessed training needs through surveys and interviews with staff departments.
- Developed and maintained training materials, ensuring alignment with company policies.
- Facilitated workshops to enhance team collaboration and communication skills.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Coordinated logistics for training sessions, including scheduling and resource allocation.
- Mentored new trainers, providing guidance on instructional techniques and best practices.
- Implemented new training technologies to enhance learning experiences for employees.
- Created and maintained a database of employee training records.
- Prepared reports outlining progress of employees' development activities.
- Maintained relationships with external vendors providing specialized training services when needed.
- Developed strategies to enhance employee knowledge and skills related to their job roles.
- Analyzed survey results from participants regarding their satisfaction with training programs.
- Provided instructional guidance to trainers and trainees during sessions.
- Created and utilized successful lesson plans to train on outlined material.
- Determined training needs and developed related classes.
- Mentored specific employees on areas in need of improvement.
- Collaborated with subject matter experts to develop course content that meets industry standards.
- Advised management on best practices for employee development initiatives.
- Utilized various training methodologies, including classroom instruction, online modules, and hands-on practice.
- Maintained accurate records of employee participation and progress in training programs.
- Served as a subject matter expert in organizational policies and procedures, ensuring staff are well-informed and compliant.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Developed employee engagement strategies to enhance workplace culture.
- Facilitated training sessions to promote team collaboration and communication.
- Coordinated recognition programs to acknowledge employee contributions and achievements.
- Analyzed feedback data to identify areas for improvement in engagement initiatives.
- Collaborated with leadership to align engagement efforts with organizational goals.
- Organized events and activities to foster community and connection among employees.
- Developed and implemented an employee engagement strategy to increase morale, productivity and loyalty across the organization.
Education
Business Administration and Management
Cedar Valley College
Lancaster, TXBusiness Administration and Management
Richland College
Richardson, TXSkills
- Data analysis and reporting
- Budgeting and financial planning
- Operational improvement
- Stakeholder engagement
- Cross-functional collaboration
- Employee development
- Process enhancement
- Training design
- Change management
- Project coordination
- Team leadership
- Interpersonal communication
- Effective communication skills
- Analytical thinking
Certification
- Accelerated Coach Training - Paradigm 360 Enterprise Solutions
- Human Resources Certification - Cornell University
- Kirkpatrick Training Evaluation - Bronze
Affiliations
- Association for the Improvement of Minorities at the Internal Revenue Service (AIM-IRS), Past Chapter President, DFW Area Chapter and various board positions.
Accomplishments
- Outstanding Performance Awards, IRS
- Hidden Hands Award, IRS
- Special Act Awards, IRS
- Administrative Excellence Award, Federal Executive Board (DFW Area)
Timeline
Management Program Analyst
Internal Revenue Service, IRS
07.1983 - 02.2025
Business Administration and Management
Cedar Valley College
Business Administration and Management
Richland College
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