Rita Gonzales
Roseburg,OR
Summary
Hardworking and enthusiastic Server trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Attentive Server with wide-ranging culinary experience in various settings. Produces quality meals while adhering to safety and sanitation guidelines. Possesses excellent organization and time management skills for smooth kitchen operation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cook/ Server/ Expo/Dishwasher
Pete's Diner
08.2023 - 11.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Server
Crackerbarrel
02.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Taxi Driver
Anywhere Express
06.2021 - 02.2022
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
Server
Wagon Wheel Restaurant
04.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
OTR Commercial Truck Driver
Warner Transportation
05.2017 - 10.2019
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Communicated with company dispatchers to alert of any issues or delays.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Operated with safety and skill to avoid accidents and delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Charted out upcoming routes with GPS technology and maps.
- Inspected vehicle on daily basis, reporting any damage or issues to maintenance for immediate resolution.
OTR Commercial Truck Driver
PAM Trucking
05.2015 - 08.2016
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Communicated with company dispatchers to alert of any issues or delays.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Operated with safety and skill to avoid accidents and delays.
Education
Bachelor of Science - Cognitive Psychology
Umpqua Community College
Roseburg, OR12.2029
Associate of Science - LPN / Nursing
Arkansas Tech University
Russellville, AR12.2005
High School Diploma -
Alma High School
Alma, AR05.1996
Skills
- Food Presentation
- Sanitation
- Food Handling
- Cooking
- Fine Dining
- Contamination Prevention
- Frying
- Ingredients Measuring
- Food Handler Certification
- Beautiful Presentation of Food
- Hospitality and Service Industry Background
- Hospitality Service Expertise
Certification
Have current Oregon Food Handlers Card
Timeline
Cook/ Server/ Expo/Dishwasher
Pete's Diner
08.2023 - 11.2023
Server
Crackerbarrel
02.2022 - 12.2022
Taxi Driver
Anywhere Express
06.2021 - 02.2022
Server
Wagon Wheel Restaurant
04.2019 - 03.2020
OTR Commercial Truck Driver
Warner Transportation
05.2017 - 10.2019
OTR Commercial Truck Driver
PAM Trucking
05.2015 - 08.2016
Bachelor of Science - Cognitive Psychology
Umpqua Community College
Associate of Science - LPN / Nursing
Arkansas Tech University
High School Diploma -
Alma High School
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