Rita Gustafson
Frankford,DE
Summary
A professional housekeeper, housekeeping supervisor to Executive Housekeeper with a total of 27 years of experience in the hospitality industry. Knowledge and experience in public area and laundry. Delivering my knowledge of the hospitality industry to others and watch them grow and succeed.
Upbeat, organized, and dedicated to maintaining high standards of cleanliness and efficiency. Knowledge of cleanliness protocols and safety standards, with skills in staff management and resource allocation. Focused on delivering exceptional housekeeping services to enhance guest experiences and operational success.
Overview
9
9
years of professional experience
Work History
Director of Housekeeping
Ashore Resort and Beach Club
04.2023 - 06.2024
- Implemented training programs to enhance the skills and knowledge of housekeeping staff, leading to improved performance and guest satisfaction
- Collaborated with other departments to coordinate special requests from guests, ensuring timely delivery of services
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Maintained inventory control for cleaning supplies and equipment, optimizing stock levels while minimizing costs
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards
- Resolved guest complaints promptly and effectively, taking appropriate corrective actions when necessary
- Scheduled work shifts for housekeeping staff based on occupancy levels, ensuring adequate coverage at all times
- Mentored new hires by providing guidance on job responsibilities, company policies, and safety procedures
- Demonstrated strong leadership skills by fostering a positive work environment that promoted teamwork and employee morale
- Collaborated with vendors to negotiate favorable contracts for cleaning supplies and equipment purchases
- Instituted an effective lost-and-found system resulting in a XX% decrease in lost items reported by guests annually
- Educated staff on proper handling of hazardous materials according to safety regulations
Assistant Executive Housekeeper
Hampton Inn and Suites
04.2022 - 04.2023
- Assist Executive Housekeeper in inspecting cleanliness of rooms, closets and storage areas
- Train, and support the housekeeping staff
- Help in laundry when necessary
- Train and assist houseman and lobby attendants in performing duties in a timely manor
- Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards
- Trained and mentored new housekeeping staff on proper cleaning techniques and customer service skills
- Collaborated with front desk staff to prioritize room assignments based on guest preferences and special requests
- Served as the main point of contact for guest complaints or concerns regarding housekeeping services, resolving issues promptly and effectively
- Investigated incidents of lost or damaged property reported by guests or staff members, taking appropriate actions to resolve the issue professionally
- Maintained accurate records of all inspections conducted, including any deficiencies found and corrective actions taken
- Participated in ongoing training programs related to safety regulations, sanitation practices, and industry best practices
Executive Housekeeper
Hampton Inn & Suites
12.2021 - 04.2022
- Train and manage the housekeeping, laundry and houseman departments
- Hired staff and did scheduling
- Inventory and ordering of supplies, which included linen and terry
- Hands on when needed in laundry and housekeeping
- Communicate with vendors
- Manager on Duty when the GM and or AGM were not present
- Inspected rooms, laundry, supply closets, housekeeping closets and carts
- I coached housekeepers to become a supervisor and or to become better housekeepers
- Implemented training programs to enhance the skills and knowledge of housekeeping staff, leading to improved performance and guest satisfaction
- Collaborated with other departments to coordinate special requests from guests, ensuring timely delivery of services
- Maintained inventory control for cleaning supplies and equipment, optimizing stock levels while minimizing costs
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards
- Resolved guest complaints promptly and effectively, taking appropriate corrective actions when necessary
- Scheduled work shifts for housekeeping staff based on occupancy levels, ensuring adequate coverage at all times
- Mentored new hires by providing guidance on job responsibilities, company policies, and safety procedures
- Demonstrated strong leadership skills by fostering a positive work environment that promoted teamwork and employee morale
- Instituted an effective lost-and-found system resulting in a XX% decrease in lost items reported by guests annually
- Educated staff on proper handling of hazardous materials according to safety regulations
- Closely monitored expenses related to housekeeping operations while maintaining high service standards
- Collaborated with the HR department to recruit, interview, and hire new housekeeping team members
- Implemented a performance evaluation system for housekeeping staff, providing constructive feedback and recognition for exceptional performance
- Created and enforced standard operating procedures (SOPs) to maintain consistency in cleaning practices across shifts and employees
- Conducted regular meetings with housekeeping staff to communicate updates, address concerns, and foster open communication channels
Executive Housekeeper
Fenwick Shores
07.2020 - 06.2021
- Trained and supervised housekeepers and laundry associates
- Ordered and restocked supplies in both housekeeping and laundry departments
- Hands on cleaning and laundry as needed and filled in for call outs, vacation, or short staff
- Replaced and or ordered supplies as needed
- Clean and maintain all public areas which includes storage and administrative areas
- Take supplies and service items to guests upon request
- Remove all trash and soiled linen from rooms upon departure
- Replace soiled laundry upon request of guest in case of minor accidents that may occur during stay
- Hold weekly and monthly meetings for housekeeping and laundry associates
- Made schedule for both departments
- Worked closely with Front Desk to insure all guests requests are met in a professional and timely manor
Head Housekeeper
La Quinta Inns And Suites
10.2015 - 06.2020
- Restocked room supplies such as facial tissues for personal touch with every job
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Evaluated employee performance and developed improvement plans
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Communicated repair needs to maintenance staff
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Worked with front desk to respond promptly to all guest requests
- Trained and mentored all new personnel to maximize quality of service and performance
- Directed team of [Number] personnel in busy hotel with [Number] rooms
Medical Administrative Assistant
Dr. Ryder's Office
04.2015 - 10.2016
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Education
Associate of Science - Medical Administrative
Ultimate Medical Academy
Clearwater, FL11.2015
High School Diploma -
Northeast High School
North East, MD06.1980
Skills
- Professional Housekeeping Skills
- Personal Care Assistance
- Extensive Cleaning Background
- Laundry Management
- Proficient in Excel
- Hospitality Expertise
- Housekeeping Oversight
- Organizational Tidiness
- Professional Cleaning Services
- Cleaning and Sanitation Expertise
- Patient Support
- Software Familiarity
- Leadership Experience
- Effective Leadership
- Proficient in Administrative Tasks
- Microsoft Office Proficiency
- Candidate Interviewing
- Staff Review
- Team Leadership
- Customer Service Excellence
- Prioritization Skills
- Effective Communication
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Director of Housekeeping
Ashore Resort and Beach Club
04.2023 - 06.2024
Assistant Executive Housekeeper
Hampton Inn and Suites
04.2022 - 04.2023
Executive Housekeeper
Hampton Inn & Suites
12.2021 - 04.2022
Executive Housekeeper
Fenwick Shores
07.2020 - 06.2021
Head Housekeeper
La Quinta Inns And Suites
10.2015 - 06.2020
Medical Administrative Assistant
Dr. Ryder's Office
04.2015 - 10.2016
High School Diploma -
Northeast High School
Associate of Science - Medical Administrative
Ultimate Medical Academy
Similar Profiles
Geoffrey HouckGeoffrey Houck
Purchasing Agent at Ashore Resort & Beach ClubPurchasing Agent at Ashore Resort & Beach Club
BRIANNA BELCHERBRIANNA BELCHER
Bartender at Shephards Beach Resort/ ClubBartender at Shephards Beach Resort/ Club
Mark AmmonsMark Ammons
Maintenance at The Winds Beach Club and ResortMaintenance at The Winds Beach Club and Resort