Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rita Haidamous

Lansing

Summary

Senior Revenue Specialist at WWEX with strong expertise in financial reconciliation and collections management. Demonstrated success in enhancing revenue strategies and optimizing billing processes. Skilled in building client relationships and training teams to ensure transaction accuracy and regulatory compliance. Focused on maximizing cash flow and efficiently resolving discrepancies.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Revenue Specialist

WWEX
Dallas
02.2017 - Current
  • Managed revenue reconciliation processes for client accounts and transactions.
  • Analyzed financial data to identify trends and improve revenue strategies.
  • Collaborated with cross-functional teams to streamline billing procedures and reduce errors.
  • Provided training and support to junior staff on revenue management practices.
  • Facilitated communication between departments regarding revenue-related inquiries and issues.
  • Reviewed invoices for accuracy prior to payment processing.
  • Received and submitted payments, updated account information and provided receipts.
  • Responded promptly to client inquiries about their account balances or payment arrangements.
  • Monitored daily collections activity and reported any discrepancies or irregularities.
  • Ensured all transactions were accurately recorded in the accounting system.
  • Developed strategies to maximize the collection of payments.

Front Desk Manager

Candlewood Suites Hotel
Melbourne
03.2014 - 02.2017
  • Managed daily front desk operations and guest services in a luxury hotel.
  • Coordinated guest check-ins and check-outs efficiently to enhance satisfaction.
  • Handled guest inquiries and resolved issues with professionalism and care.
  • Maintained accurate records of reservations and billing information.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Created and optimized employee schedules for shift coverage.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Completed financial audits on scheduled basis.
  • Oversaw recruiting, interviews and new employee hiring.
  • Built and maintained productive relationships with employees.

Account Executive - Receivables

GAC Services
Lansing
09.2007 - 12.2013
  • Managed patient accounts and resolved outstanding balances efficiently.
  • Communicated with patients to discuss payment options and resolve disputes.
  • Utilized billing software to track collections and update account statuses.
  • Maintained compliance with federal regulations in all collection activities.
  • Reviewed and processed patient accounts for collections purposes.
  • Monitored accounts receivable aging reports on a regular basis.
  • Negotiated payment plans with patients based on their financial abilities.
  • Worked with insurance companies to ensure timely reimbursement of claims.
  • Contacted patients via telephone, mail, and email to discuss payment options.

Senior Account Executive

Ameritech
Lansing
02.1999 - 08.2007
  • Managed account portfolios to ensure timely delivery of services and products.
  • Collaborated with cross-functional teams to align strategies and address client needs.
  • Trained new team members on account management processes and tools.
  • Provided timely responses to customer inquiries, complaints, or requests for information.
  • Tracked sales data in order to identify areas of improvement or success.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Holt High School
Holt, MI
05-1990

Some College (No Degree) - Criminal Justice

Lansing Community College
Lansing, MI

Skills

  • Financial reconciliation
  • Payment processing
  • Invoice management
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Employee training
  • Collections management
  • Cash flow management
  • Account monitoring
  • Investigative techniques
  • Problem-solving aptitude
  • Teamwork

Accomplishments

  • WWEX employee of the month three times.
  • WWEX employee of the year for 2024.

Certification

  • WWEX CX Masters training, 2025

Timeline

Senior Revenue Specialist

WWEX
02.2017 - Current

Front Desk Manager

Candlewood Suites Hotel
03.2014 - 02.2017

Account Executive - Receivables

GAC Services
09.2007 - 12.2013

Senior Account Executive

Ameritech
02.1999 - 08.2007

High School Diploma -

Holt High School

Some College (No Degree) - Criminal Justice

Lansing Community College

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