Rita Haidamous

• Managed customer inquiries through phone and email communication.
• Resolved complaints by identifying issues and providing appropriate solutions
• Maintained accurate records of customer interactions and transactions daily.
• Assisted in training new representatives on company policies and procedures.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Mentored junior representatives, fostering skills development and promoting a collaborative work environment.
• Analyzed customer feedback to identify trends, implementing changes to enhance product offerings and services.
• Developed training materials for onboarding new employees, ensuring consistent service quality across the team.
• Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
• Managed approximately 60 calls & 80 emails per day from customers.

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• Managed daily hotel operations to ensure guest satisfaction and service excellence.
• Coordinated event planning and execution for corporate meetings and social gatherings.
• Handled guest inquiries and resolved issues to maintain positive relationships.
• Created a positive work environment for staff by providing guidance, support, recognition and motivation.
• Handled guest complaints professionally and efficiently.
• Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
• Monitored customer feedback surveys and took appropriate action based on results.
• Negotiated contracts with vendors for services such as food supply or maintenance services.
• Oversaw reservations received from direct calls and provided room availability information.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Oversaw day-to-day operations of 130 room hotel with staff of 30 employees.

• Assisted customers with inquiries and provided accurate product information.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Resolved customer issues through effective communication and problem-solving techniques.
• Collaborated with team members to improve customer service processes and workflows.
• Consulted with customers regarding needs and addressed concerns.
• Responded promptly to inquiries from customers about products or services.
• Resolved escalated customer complaints in a timely manner.
• Assisted customers by answering questions, addressing concerns and providing current account information.
• Managed incoming calls from customers while providing exceptional service.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
• Oversaw and guided team in handling customer call escalations, mentoring new employees on customer service.
• Led team in resolving complex customer inquiries, enhancing overall satisfaction and loyalty.
• Managed multiple incoming/outgoing calls, emails and faxes per day from customers.
• Monitored customer accounts to track outstanding issues and implement new solutions.
• Streamlined communication processes between departments to improve service delivery and response times.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

• Developed strategic plans to enhance service delivery and customer satisfaction.
• Analyzed account data to identify trends and recommend improvements.
• Conducted regular reviews of account performance to ensure alignment with goals.
• Resolved complex client issues by coordinating efforts across departments effectively.
• Responded promptly to customer complaints or requests for assistance via phone or email.
• Assisted in the development of marketing plans to promote products and services to existing clients.
• Managed the collection of past due accounts ensuring that all payments are received within established guidelines.
• Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Listened to customer needs to identify and recommend best products and services.
• Greeted and assisted customers to foster positive experiences.
• Managed client relationships to enhance satisfaction and retention.