Rita Harfouch
Jamestown,RI
Summary
Result driven leader with a solid record in driving performance and increasing Revenues. Over 12 years of leadership experience. Skilled in Operation Management, Coaching, Developing leaders, Contact Centers as well as project management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Wyndham Destinations
Newport, Rhode Island
12.2021 - Current
- Fostered a positive work environment and worked closely with individuals to motivated and lead team members by mentoring Associates and department leaders through one to one and group meetings
- Exceeded internal and external Owners and Guests expectations consistently by ensuring that service and quality standards are met in all areas of the Resort Operation
- Worked closely with Human Resources to ensure property is in compliance with organizational polices and procedures as well as local labor regulations
- Worked consistently on driving performance and exceeding goals required by the organization
- Created an improving procedure by monitoring data and recognizing areas of opportunity
- Worked closely with the regional accounting team on budget as well as forecasting and Income statement to ensure resorts stays compliant within requirements
- Guided the team in developing specialized projects and events
- Successfully resolved issues while having strong communication skills to cultivate and strengthen lasting Owners and Guests relationships
General Manager
Wyndham Hotels And Resorts LLC
Warwick, RI
05.2019 - 11.2021
- Successfully lead head departments to ensure that operation is running smoothly and on point
- Ensured that the Hotel is compliant with Wyndham Rewards Guideline
- Worked delicately on property improvement plan (PIP) with different head departments as well as contractors to meet Wyndham Hotel and Resorts Standards
- Consistently oversaw Projects to ensure that they are completed by deadline and within budget
- Created Daily/Weekly reports to Ownership
- Ran 8 different meeting spaces as well as events and catering happening. Oversaw daily operation to ensure guests stay went seamless
- Successfully improved Hotel Scores and Reviews by Coaching staff and improving quality of service and cleanliness
- Built a strong team with one goal of servicing guests and tailoring to stays
- Generated Sales reports for business development planning
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Sales Manager
Wyndham Providence Airport Hotel
Warwick, RI
10.2018 - 05.2019
- Reached out to organizations and businesses and reserved rooms, conferences and events
- Set up meeting with representatives from different corporate companies to explain the hotel's merits and amenities to win their business
- Provided information on company promotions and special sales to customers
- Developed and implemented new sales strategies to update product lines
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
- Maintains professional network of potential clients and business opportunities
- Consistently exceeded sales goals and improved profitability
Front Office Manager
Sheraton Hotel & Resorts
Warwick, RI
01.2018 - 10.2018
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives
- Efficiently organized resources and trained staff to handle any requirements and maintain strong service levels
- Rolled out branding strategies with effective training. Coached on personalizing service and creating memorable experiences with guests to improve the level of service at the hotel
- Collaborated Effectively with other departments to address and mitigate facility issues
- Managed customer complaints and rectified issues to complete satisfaction
- Monitored occupancy and Forecast for hotel availability on a daily basis
Sales and Services Manager
Starwood Hotels & Resorts Worldwide LLC
Fall River, MA
08.2009 - 01.2018
- Specialized in leading the St Regis and Luxury Collection teams
- Successfully lead a team of 23+ Associates to achieve and exceed their monthly and yearly sales goals by developing their sales skills and educating them on different brand knowledge through providing constant coaching and feedback.
- Consistently lead the top Sales performing team in the Fall River CEC as well as one of the top performing sales teams in North America.
- Collaborated with the SRS team by leading different projects cross centers and with hotels , such as W Vieques and Hawaii properties, to drive results and improve revenues.
- Developed the Peer Coaching Program for the Fall River CEC by adding structure as well as qualifications and requirements to mentor and promote the future leaders of the CEC. Implemented the same program at the Wichita CEC.
- Developed leaders by focusing on different management and motivational skills, effective communication, time management and driving performance by working with Supervisors, Team Leads and Peer coaches at the Wichita CEC.
- Maintained a level of expertise in regards to Customer Service, sales, SPG and Luxury policies and procedures by collaborating on various projects with different leaders across centers and improving center performance.
- Won the March Madness Contest, a sales focused contest rewarded to the top sales team across North America and all four CECs, in 2014 and 2015, 2017. By working closely with my employees while coaching and motivating them to ensure they are focused to increase their sales and revenues across all centers.
Education
Business Administratiom
British Open University
Egypt2009
Certification
- Behavioral Interview Certification
- License to Coach Certification
- British Council Certification
Timeline
Assistant General Manager
Wyndham Destinations
12.2021 - Current
General Manager
Wyndham Hotels And Resorts LLC
05.2019 - 11.2021
Sales Manager
Wyndham Providence Airport Hotel
10.2018 - 05.2019
Front Office Manager
Sheraton Hotel & Resorts
01.2018 - 10.2018
Sales and Services Manager
Starwood Hotels & Resorts Worldwide LLC
08.2009 - 01.2018
Business Administratiom
British Open University
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