Rita Harris
Madison
Summary
Driven Administrative Assistant with proven expertise in office administration and customer service, honed at North Alabama Community Care. Excelled in data entry and client relations, significantly improving document organization and staff morale. Skilled in Microsoft Excel and adept at fostering positive tenant relationships, demonstrating a strong blend of technical proficiency and interpersonal abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
North Alabama Community Care
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Conducted research for project proposals, compiling information that supported winning bids.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Coordinator
Anthem
07.2016 - 12.2024
Leasing Agent Assistant
Caldwell Court Condominiums
03.2013 - 06.2016
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Assisted with marketing efforts to increase property visibility and attract potential renters.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Assisted in planning community events for residents, promoting a sense of belonging within the property community.
- Provided exceptional support during annual rent increases by addressing tenant concerns professionally.
- Ensured compliance with Fair Housing laws while screening applicants, minimizing legal risks.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
Education
East Limestone High School
Athens, AL05.2003
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- Fair Housing Regulations
- Phone and Email Etiquette
- Property Management
- Microsoft Excel
- Administrative Support
Certification
Alabama Real Estate License -2024
Active member of HAAR & ValleyMLS
Timeline
Administrative Assistant
North Alabama Community Care
01.2024 - Current
Administrative Coordinator
Anthem
07.2016 - 12.2024
Leasing Agent Assistant
Caldwell Court Condominiums
03.2013 - 06.2016
East Limestone High School
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