Rita Harris
Madison,CA
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations. With a proven track record at ANTHEM Health Services, I excel in multitasking and organization, enhancing team productivity by over 30%. Skilled in Microsoft Office and fostering client relations, my approach transforms office efficiency and customer satisfaction through strategic planning and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
North Alabama Community Care
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Customer Service Supervisor
ANTHEM Health Services
07.2015 - 12.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Collaborated with IT department to implement new CRM system, enhancing data management and customer interaction tracking.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
Education
East Limestone Highschool
Athens, AL05-2003
Skills
- Data entry
- Verbal communication
- Microsoft office
- Multi-line phone systems
- Time management
- Office supply management
- Human resources
- Multitasking and organization
- Scheduling
- Administrative support
- Computer proficiency
- Customer and client relations
Certification
Alabama Real Estate License
Timeline
Office Administrative Assistant
North Alabama Community Care
01.2024 - Current
Customer Service Supervisor
ANTHEM Health Services
07.2015 - 12.2023
East Limestone Highschool
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