RITA HAYEK
Canton,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Dr. Fredrick C Hayek Internal Medicine Office
Canton
06.2022 - 05.2024
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Maintained accurate records of employee attendance and performance reviews.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Developed strong relationships with customers through excellent customer service practices.
- Identified areas of improvement and developed strategies to increase efficiency.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Trained new employees on proper job functions and company policies and procedures.
Content Creator
Cookies'n'More
Beirut
05.2019 - 12.2020
- Developed content strategies for social media platforms such as Facebook, and Instagram.
- Provided support during live events by creating real-time updates via social media outlets.
- Sourced relevant images, graphics, audio files, video clips for use in digital content.
- Collaborated with other departments in order to ensure content was consistent with the brand's messaging.
- Built relationships with influencers who could help promote the brand's message online.
- Gathered feedback from customers through surveys and focus groups, then incorporated into future content plans.
Education
Bachelor of Arts - Integrative Studies , Minor: Management
Kent State University
Kent, Ohio08-2024
Skills
- Self-Directed
- Multitasking
- Cultural Awareness
- Team Management
- Research
- Social Perceptiveness
- Verbal Communication
- Leadership
- Critical Thinking
- Decision-Making
- Customer Relations
Accomplishments
Dean's List at Kent State University
Spring Semester 2024
Fall Semester 2023
Spring Semester 2020
Languages
English
First Language
French
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
References
References available upon request.
Timeline
Operations Supervisor
Dr. Fredrick C Hayek Internal Medicine Office
06.2022 - 05.2024
Content Creator
Cookies'n'More
05.2019 - 12.2020
Bachelor of Arts - Integrative Studies , Minor: Management
Kent State University
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