Rita Hayes
Brooklyn
Summary
I am a dynamic hospitality professional with extensive experience in luxury hospitality, VIP guest coordination, and high-profile client relations. Adept at managing multi-department teams, overseeing daily operations, and ensuring exceptional service standards. I thrive in fast-paced, high-pressure environments while maintaining professionalism, efficiency, and attention to detail. I have a strong background in business development, event coordination, and staff training, and I take pride in my proven ability to cultivate long-term client relationships and drive revenue growth.
Overview
8
8
years of professional experience
Work History
Assistant Spa Manager/ VIP and Guest Experience
Hotel Chelsea
New York
10.2023 - Current
- Played an instrumental role in the pre-opening stages of the business, collaborating with an intimate team of professionals to develop the operational vision, business structure and foundation
- Ownership of coordinating and managing high-profile VIP guests and celebrities, ensuring a seamless and exclusive experience
- Cultivating brand partnerships and relationships
- Working closely with Spa Director, Hotel GM, and Ownership to meet business goals and standards
- Staff scheduling, training, and daily operations
- Managing multiple teams and ensuring top-tier customer service standards
- Organizing events and in-house projects while maintaining operational efficiency
- Handling multiple tasks simultaneously while maintaining the highest standards of service
Lead Wellness Guide & VIP Coordinator
THE WELL
New York
02.2023 - 10.2023
- Managed a large team to uphold exceptional customer service
- Coordinated and hosted VIP and celebrity guests with discretion
- Led team meetings, training sessions, and emergency protocols
- Scheduled staff and oversaw event execution
- Maintained efficiency in a high-pressure, fast-paced hospitality setting
Assistant Studio Manager
Nimbus & Co Infrared Sauna & Wellness Studio
Bondi Beach
03.2022 - 02.2023
- Supervised daily studio operations and ensured smooth service delivery
- Handled complaints and conflict resolution professionally
- Trained and onboarded new staff
- Managed financial transactions, cash handling, and reporting
- Achieved and exceeded monthly sales and KPI targets
- Juggled multiple operational responsibilities in a high-energy environment
Corporate & VIP Relationships Coordinator
Virgin Active Health Clubs
Sydney
12.2021 - 03.2022
- Managed corporate wellness memberships and events for high-profile clients
- Built strong partnerships and liaised with CEOs and executives
- Led corporate presentations and ensured seamless client retention
- Oversaw invoicing and financial management
- Balanced client relations and administrative duties under tight deadlines
Studio Assistant (Concurrent Role)
The Yoga Common
New York
08.2021 - 02.2022
- Handled daily operations, guest services, and administrative duties
- Managed guest accounts and membership inquiries
- Resolved client concerns and maintained high customer satisfaction
- Operated efficiently in a fast-paced wellness environment
Relationship Consultant
Virgin Active Health Clubs
Sydney
08.2020 - 08.2021
- Built and maintained corporate client relationships
- Achieved monthly sales targets and KPIs
- Conducted lead generation and promotional outreach
- Provided high-quality service while managing multiple priorities
Senior Sales Consultant
South Pacific Health Clubs
Melbourne
07.2017 - 08.2020
- Led in-person and phone-based sales efforts
- Managed financial transactions and administrative tasks
- Conducted marketing and brand exposure initiatives
- Provided exceptional customer service and membership management
- Effectively multitasked in a high-pressure sales environment
Education
Advanced Certificate - Nutrition & Health Coaching
WELL College Global
Sydney07.2021
Skills
- Hospitality Management
- Customer Service Excellence
- VIP Client Relations
- Celebrity Client Relations
- Staff Training
- Scheduling
- Onboarding
- Event Planning
- Event Coordination
- Conflict Resolution
- Complaint Handling
- Business Development
- Networking
- Cash Handling
- Financial Management
- Corporate Sales
- B2B Sales
- Team Leadership
- Multi-Department Collaboration
- High-Pressure Problem Solving
- Fast-Paced Problem Solving
- Multitasking
- Time Management
References
Available upon request.
Languages
- English, Native
- Thai, Conversational
Timeline
Assistant Spa Manager/ VIP and Guest Experience
Hotel Chelsea
10.2023 - Current
Lead Wellness Guide & VIP Coordinator
THE WELL
02.2023 - 10.2023
Assistant Studio Manager
Nimbus & Co Infrared Sauna & Wellness Studio
03.2022 - 02.2023
Corporate & VIP Relationships Coordinator
Virgin Active Health Clubs
12.2021 - 03.2022
Studio Assistant (Concurrent Role)
The Yoga Common
08.2021 - 02.2022
Relationship Consultant
Virgin Active Health Clubs
08.2020 - 08.2021
Senior Sales Consultant
South Pacific Health Clubs
07.2017 - 08.2020
Advanced Certificate - Nutrition & Health Coaching
WELL College Global
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