Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rita Henigan

Decatur,GA

Summary

Telecommunications, and Telemarketing. I hold an Associate of Arts degree in General studies (Early Childhood) from St. Augustine University. Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements. Hardworking skilled in order fulfillment, Reliable and dependable with 3 years of experience. Demonstrated success in contributing to team objectives. Reliable with exceptional recordkeeping and organizational skills. Proficient in use of industrial equipment for material circulation. Deliver accurate record verification and maintenance. Highly organized with dedication to promoting productivity. Highly familiar with professional shipment processes with years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination. Focused with -year background. Develop and implement creative transportation and distribution procedures to maximize efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, and word processing software. . Works well in team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
3
3
Certification

Work History

IMS Associate

TTEC Services
01.2024 - Current
  • Developed strong rapport with customers through clear communication, active listening, and empathy during interactions.
  • Contributed to increased sales revenue by effectively upselling products and services based on individual customer needs.
  • Managed multiple accounts simultaneously, ensuring timely delivery of products while maintaining strong relationships with clients.
  • Reduced order processing times with thorough quality checks, resulting in higher customer satisfaction rates.
  • Successfully resolved escalated customer complaints through effective problem-solving, negotiation skills, and a commitment to providing the highest level of service.
  • Improved customer satisfaction by addressing and resolving client concerns in a timely manner.
  • Performed data entry and completed proper paperwork.

Lead CSR

TTEC Services
09.2021 - Current
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
  • Collaborated with team members to develop strategies for boosting customer retention rates.
  • Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
  • Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
  • Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
  • Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
  • Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
  • Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.

Census Survey Representative

Omni Interactions,
02.2020 - 11.2021
  • Contributed to overall company success by consistently meeting or exceeding performance targets.
  • Collaborated with team members to efficiently complete large-scale projects within tight deadlines.
  • Identified potential issues within survey processes, suggesting improvements for increased efficiency.
  • Assisted in questionnaire design, tailoring questions to elicit valuable insights from respondents.
  • Addressed respondent concerns professionally and empathetically, creating a comfortable interview environment.
  • Improved response rates through effective communication skills and rapport-building with respondents.
  • Identified features within software useful for improving overall survey operation and collaborated with supervisor to explore and implement changes.
  • Consulted with clients to identify survey needs and specific requirements such as special samples.
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
  • Stayed up-to-date with industry trends and best practices in interviewing and selection to offer updated services.

TSM Telemarketing Representative

LAURAN POWELL
06.2015 - 10.2019
  • Engaged in sales over the phone and interacted with customers on a daily basis
  • Used Microsoft Word, Excel, PowerPoint, and Power BI for scheduling, customer management, and product/service management.

Receptionist

Chanel Wright
05.2016 - 10.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Front Desk Receptionist

Howard Area Community Center
11.2010 - 04.2015
  • Received customer payments, recorded receipts for services, directed incoming phone calls, resolved complaints from clients, transmitted information or documents to customers using computers, maintained appointment calendars, operated copiers, fax machines, printers, greeted customers, performed data entry.

Education

AA General Studies - General studies

St. Augustine Universtiy
01.2009

Skills

  • Books
  • Communication Skills
  • Customer Relations
  • Data Entry
  • English
  • Fax
  • Languages
  • Management
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Powerpoint
  • Microsoft Word
  • Negotiation
  • Organizational Skills
  • Photocopier
  • Printers
  • Problem Solving
  • Sales
  • Scanners
  • Scheduling
  • Telecommunications
  • Telemarketing
  • Telephone Skills
  • Time Management
  • Troubleshooting
  • Typing
  • Word perfect
  • Customer Service
  • Attention to Detail
  • Audit processes
  • Inventory Control
  • Problem-Solving
  • Critical Thinking
  • Clear Communication
  • Data Recording
  • Data Documentation
  • Quality Control

Certification

Telecommunications Industry Knowledge, Howard Area Community Center, 2004, Illinois

Timeline

IMS Associate

TTEC Services
01.2024 - Current

Lead CSR

TTEC Services
09.2021 - Current

Census Survey Representative

Omni Interactions,
02.2020 - 11.2021

Receptionist

Chanel Wright
05.2016 - 10.2017

TSM Telemarketing Representative

LAURAN POWELL
06.2015 - 10.2019

Front Desk Receptionist

Howard Area Community Center
11.2010 - 04.2015

AA General Studies - General studies

St. Augustine Universtiy

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Rita Henigan