Rita Herndon-Nichols
Antelope,CA
Summary
Results-driven Senior Quality Assurance & Vendor Management Analyst with significant expertise in the background screening industry. Proven track record of leading initiatives that achieved a 20% reduction in turnaround time while maintaining compliance with FCRA, PBSA, and SOC II standards. Demonstrated regulatory compliance oversight with a remarkable 97% pass rate on quality control metrics. Focused on enhancing operational efficiency and delivering exceptional service quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance & Vendor Mgmt Analyst
ClearStar, Inc.
Antelope, CA
02.2020 - 12.2024
- Trained professionals in quality assurance methods and techniques onsite and remotely.
- Conducted regular audits on production processes to ensure compliance with FCRA standards.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
- Managed day-to-day communications with multiple vendors simultaneously.
- Created reports summarizing key metrics related to vendor activities.
- Monitored vendor performance against contracted service level agreements.
- Assisted in the development of policies and procedures related to vendor oversight.
- Ensured compliance with relevant regulations and laws governing vendor relationships, including FCRA, PBSA, and SOC II requirements.
- Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.
- AOM accomplished a 20% reduction in TAT annually.
- Managed a 97% or higher pass rate on QC metrics.
Criminal Compliance Administrator
AssureHire, Inc.
Rocklin, CA
10.2016 - 02.2020
- PBSA Accreditation Project Manager - facilitated implementation, maintenance, and direct compliance programs; successful awarding of accreditation - August 2018.
- SOC II Certification Project Manager - facilitated implementation, maintenance, and direct compliance programs; successful awarding of accreditation - December 2018
- Participated in writing new policies and procedures for compliance, implementing training materials to aid new and existing employees in adhering to regulatory standards of full compliance with data privacy and hiring regulations, including EEOC, FCRA, GDPR, and HIPAA.
- Collaborated with departments across the organization to ensure adherence to established standards of conduct and ethical behavior.
- Prepared detailed reports outlining findings from internal audits of compliance programs.
- Created and managed training classes to educate new hires and existing employees about compliance concerns.
- Contributed to large-scale risk assessment initiatives and promoted improved business procedures and controls.
- Developed and implemented compliance policies and procedures.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Enforced regulatory policies and procedures across different teams and programs.
- Executed successful compliance monitoring and risk assessment audits with the SSA.
- Coordinated with outside counsel when needed for assistance with complex legal matters involving compliance issues.
- Responded promptly to inquiries from government agencies regarding regulatory compliance matters.
- Developed and implemented internal policies and procedures to ensure compliance with applicable laws and regulations.
- Organized initiatives, drafted documentation and enforce compliance with best practices.
- Investigated reported and identified compliance issues against accepted standards.
- Conducted research on current industry trends, standards and best practices in order to provide recommendations for improvement.
Education
High School Diploma -
Walnutwood Adult Education
Rancho Cordova, CA05-2003
Some College (No Degree) - Culinary Arts and Hospitality Management
Arts Institute
Sacramento, CASkills
- Mentoring and coaching
- Audit management
- Regulatory compliance oversight
- Quality controls
- Compliance documentation
- Data gathering and reporting
- Vendor / supplier performance management
- SOP writing
- Audit support
- Internal controls
- Investigative skills
- Analytical thinking
Certification
- FCRA Advanced Certification since 2018-2024
- Notary Public 2018-2021
Timeline
Senior Quality Assurance & Vendor Mgmt Analyst
ClearStar, Inc.
02.2020 - 12.2024
Criminal Compliance Administrator
AssureHire, Inc.
10.2016 - 02.2020
High School Diploma -
Walnutwood Adult Education
Some College (No Degree) - Culinary Arts and Hospitality Management
Arts Institute
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